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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Responsibilities include but not limited to analysing customer tickets coming from live deployment on Intelligent Networks domain. Providing round the clock support (24x7) for critical issues. Restoring customer service within defined SLAs and providing final resolution of the issues, by necessary bug fixes in application logic or seeking support fixes from other contractors like 3rd party software vendors/hardware vendors. Organizing timely meetings with L2 support teams for discussing platform health, application issues, performing root cause analysis and providing the same to the customer. Preparing methods of procedure (MOP) for customer issues resolution. Professional skills: Intelligent Networks; SIGTRAN; INAP, CAP, MAP, TCAP protocols; SIP; JAINSLEE; JBOSS; Wildfly; LifeRay; Core and Advanced Java; Open Rhino; Servlets; Linux; Scripting languages; Oracle; JDBC. Significant exposure on IN services. Good to have experience on Mantis, Pentaho, Cacti, Nagios tools.MandatorySkills: Java, INAPQualification: B.E.EmploymentType: Regular - Full Time,
Keyskills :
sql serverjavasqlcustomer relationsjavascriptroot cause analysisroot causemusic makingadvanced javacustomer serviceintelligent networkssipmapcaptcapslasinaprootlinuxjboss