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Service Coordinator

2.00 to 4.00 Years   Gurugram   09 Jan, 2021
Job LocationGurugram
EducationNot Mentioned
SalaryRs 2.0 - 3.5 Lakh/Yr
IndustryPrinting / Packaging
Functional AreaTechnical Support / Helpdesk,Back Office Operations
EmploymentTypeFull-time

Job Description

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints and reach out to provide assistance
  • Follow up with customers to ensure their technical issues are resolved
  • Reports problems and unresolved issues to manager or director
  • Presents reports to company director
  • Evaluate maintenance requests for necessity and to avoid duplicated services
  • Maintaining regular contact with existing customers
  • Advising customers on technology upgrades and related products
  • Attending product training courses and seminars
  • Provide training to service engineer
  • Email & report to customer enquires
  • quick respond

Keyskills :
customer complaintseffective communication skillsapplication supportfeaturestechnical product trainingcustomer servicesalesproduct trainingcrmcustomer product trainingcediadatabasesreachchatadvisingmismaintenancedeliveryemailproduct pre

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