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Service Desk Associate

1.00 to 6.00 Years   Gurugram   28 Jan, 2021
Job LocationGurugram
EducationNot Mentioned
SalaryRs 3.5 - 6 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

We Are Hiring For Technical Help Desk for O365 & EpsJob Discerption

  • Technical Support(Voice Customer Service)
  • Process -Microsoft EPS
  • Location - Gurgaon
  • Salary -upto 5 Lpa
  • Shifts - Us / Rotational.
  • Incentives 15 to 20k
  • Transport Facility.
Required Candidate Profile
  • Understanding Of Basic Networking Concepts - Ip Addresses, Ipv6/Ipv4, Ip Ranges, Classes, Subnets, Basic Understanding Of Dns, Dns Queries, Records And Lookups. Woking Of Global Dns Queries And Record Interactions. Dhcp & Dora Process, Scopes.
  • Active Directory - Understanding Of How Active Directory Works, Components Of Active Directory, Fmso Roles, Logical Structures Of Active Directories (Ou, Domains, Trees, Forests), Group Policies, Role Of Ad In Infrastructure.
  • Office 365 And Exchange Server - Understanding Of Cloud Based Computing, Office 365, Portal, Licencing, Receipt Management, Mail Flow, Interaction Between Active Directory And Exchange, Outlook Client, Imap, Pop, Smtp, Mapi Protocols. Basic Information On Different Exchange Server Roles For Exchange Server 2010,2013and 2016.
  • Should have excellent communication skills.
  • Should be open to work in voice.

Keyskills :
group policyenterprise vaultexchange servertechnical supportinternational voice processinternational call centeractive directory

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