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Service Reliability Engineer

1.00 to 4.00 Years   Gurugram   30 Jan, 2021
BT e-Serv (India)
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

* Your title Your subtitle -->Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.About this rolePrimary job would be Network monitoring, remote administration and any other applicable operational support parameters for all managed Network devices.Youll have the following responsibilitiesPrimary job would be Network monitoring, remote administration and any other applicable operational support parameters for all managed Network devices.Primarily Network Support i.e. first level of support where it can be through the telephone, mails etc where they need to directly interact with the client includes basic level troubleshooting of network related issues. Coordination with other support teams for issue resolution (if required). Excellent communication and coordination of events during handling new incidents for any critical network outages.Proper documentation of incidents, PEWs as per standard process. Proper handling the new incidents (starting from creating the incident to closure of the incident) reported from monitoring tool, users/clients & other teams.Experience in interacting with TAC centers for both equipment vendors and WAN service provider.24x7 supportYoull have the following skills & experienceExperience1- 4 years of experience providing network operations support in a mid to intermediate/medium sized organization.Required CertificationCCNA (R&S)Preferred CertificationsCCNP (any module)Required Skills

  • OSI & TCP/IP Network protocol architecture, Layering benefits and concept, functions of different layers, switching and routing, VLAN s, VTP, STP.
  • Cisco Router & Switch experience with emphasis on IOS / CatOS , Nexus (basic level)
  • Routing protocols (Static routing, OSPF, EIGRP, BGP etc).
  • WAN transport technologies (Frame Relay, ATM, Private/Leased Line, MPLS, ISDN, PPP, HDLC)
  • LAN technologies (Ethernet, Fast Ethernet, Gigabit Ethernet, Wi-Fi)
  • Wireless LAN technologies, Cisco unified wireless LAN solution etc.
  • WAN Acceleration & compression services
  • Experience on maintenance of Cisco multilayer switches, Cisco routers.
Additional desirable technical skills
  • Working knowledge with Encryption Technologies.
  • Log management system.
  • Working knowledge on Ticketing & NMS Tools (e.g. IONIX, W4N, NMS loader, SMART, SERVICE NOW etc.).
  • Experience in handling escalated cases
Professional Skills
  • Proven ability to manage own workload, priorities & deadlines and to work independently without supervision
  • Proven ability to work with customers in agreed SLAs.
  • Strong organizational skills and team player.
  • Evidence of drive and the will to succeed.
COVID-19 Notice: We ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We ve moved to virtual hiring until further notice - which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safetyAbout BTBT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.Were now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And were on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.So, if youre interested in the power of potential, why not join us today and release yours You can read more here about what its like to work at BT How to ApplyIts easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Dont worry if you need to make changes - youll have the opportunity to review and edit your work on the final page. We look forward to receiving your application, *.

Keyskills :
emergency servicesiosnetwork operationsremote administrationnetwork supportnetwork monitoringbehavioral traininggigabit ethernetlanissue resolutionwanoperational support

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