skillindiajobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Support Technician

1.00 to 2.00 Years   Gurugram   04 Jan, 2021
Vipany Management Consulting Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Key Responsibilities:

  • Receive support requests (phone/ticket/chat) according to triage procedures
  • Troubleshoot client issues via phone, remote tools, and email to understand and resolve service issues
  • Work on level appropriate tickets (e.g. system resources, MyRack requests) and escalate tickets according tonprotocol
  • Perform basic user administration
  • Respond quickly to customer events and emergencies, which may lead to fluctuations in workflow
  • Ensure adherence to customer & SLA commitments
  • Provide Fanatical Experience to customers in all the above
Person SpecificationKnowledge:
  • Broad current knowledge of Rackspace, its operations, and service offerings.
  • Familiarity with ticketing systems
  • Basic knowledge of Rackspace product portfolio and associated technologies along with a basic understanding of networking, Windows, and Linux systems, IIS, Apache, MYSQL, FTP, SSH, RDP, and PHP as well as an
  • understanding of DNS function
  • Requires basic technical skills in analytical/scientific methods or operational processes to perform routine and straightforward activities
  • Understands how the assigned duties relate to others in the team and how the team integrates with others
Skills:
  • Ability to multitask and stay organized
  • Outgoing personality with a professional appearance and demeanor
  • Strong customer service and critical thinking skills Support Technician
  • Ability to communicate technical information and ideas for others to understand verbally and written
  • Moderate computer proficiency including MS office suite
  • Communicates basic technical information with team members
Experience Required :
  • No related technical experience required
Preferred
  • 1-2 years of customer support experience in an IT or technical environment highly preferred
Physical Demands
  • General office environment: no special physical demands required
  • May require long periods sitting and viewing a computer monitor
  • Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations
  • Work aligned to set shift hours, may require non-traditional work shift
  • Ability to accommodate on-call rotations
Travel
  • No travel required
,

Keyskills :
active directoryroutersaccountscommissioningms officethinking skillscustomer eventscustomer servicecustomer supporttechnical skillsproduct portfoliocritical thinkingcomputer proficiencyphpiisdnsftpsshcisco

APPLY NOW

Support Technician Related Jobs

© 2020 Skillindia All Rights Reserved