TDT Consultant

Job Description

key accountabilities key result / decision areas (outcomes):

• Maintain a good level of communication with allocated customer base and act as technical champion within OBS. Become an integral part of the customer account team
• Liaise directly with customer to obtain all relevant technical information for successful quote and order validation for MAC project delivery Get it right first time , attention to detail
• Provide full technical detail as required for the service that is being ordered (in line with the high level customer requirements captured by Sales) as specified by the Quote Maintain excellent technical order quality
• Ensure service details being requested can be delivered (checking Availability, Capacity, Technical Compliance, Regulatory etc) and create/validate pricing scenarios Early validation of quotes with feedback to Salesr the customer
• Create additional validation requests (ie COS SAM) and capture additional costs into the pricing scenario Early validation of non-standard requests prevent revenue leakage
• Selection and validation of the access circuit quote against the service requested. Get it right first time , attention to detail
• Delivering additional Technical Information as required (eg SRF2) Transfer customer details for accurate router configurations
• Own/Document and amend the SLA requirements Ensure SLA reports are current in line with the CSI-CSM Interlock process
• Resolution of Technical Rejections from SI teams Avoid unnecessary order delays, provide concise clarification Ownership of the Technical step in QUOTO Avoid unnecessary Quote delays, provide concise clarification
• Ownership of the Capture Technical Details step in Gold Avoid unnecessary order delays, provide concise clarification
• Propose alternative solutions to resolve problems and service availability issues Demonstrate your value and that of Orange Business Services
• Respond promptly to queries pertaining to assigned orders and Quotes Avoid unnecessary order delays, provide concise clarification
• Meet or exceed the targets set by the management with regards to order processing, technical clarifications and personal development Personal development and CSAT improvement
• Accountable for on time technical validation and reduction of the Lead Time to Connect Work with team to ensure technical validation and customer responses within committed timeframes and meeting major milestones
• Authority to initiate escalations to local team leader Take ownership of issues
• Any other duties as required by Manager.

knowledge and abilities:

• Knowledge / Understanding of:
• Service Delivery processes and organization TCP/IP, Frame Relay, ATM, IPVPN, Remote Access protocols
• Messaging, Voice/IPT and Security services Project Management skills
• Time management skills and able to balance multiple projects & tasksAbility:
• Demonstrate initiative in proactively identifying and resolving problems that can potentially jeopardize the service due date and service quality Detail oriented
• Excellent organizational and planning skills Customer facing skills with demonstrable experience

additional information

education, qualifications, and certifications Required:

• Degree/Equivalent in telecommunications or IT field Fluent in both spoken and written English
• Experience working with and designing RIP, OSPF, EIGRP and BGP routing protocols
• Reasonable commercial acumen
• Excellent communication and interpersonal skills Independent self starter
• Can Do , customer-focused attitude
• Team Player

Desirable:

• Nortel Certifications
• Cisco Certified (or equivalent experience) to CCNA - CCNP/CCDP preferred
• Voice/IPT, Messaging or Security experience beneficial
• Excellent knowledge of OBS solutions and services

experience:

• 5 years technical experience in telecommunications / service provider arena
• Previous success in a customer facing technical support or pre-sales role.

Keyskills :
right first timeframe relayremote accessservice qualitytime managementcisco certifiedplanning skillsservice deliveryorder processingproject deliverytechnical supportsecurity servicesrouting protocolsmanagement skillsbusiness servicesproject