Team Lead, Operational Risk Management, Consumer Banking

Job Description

A person in this role will own (design, implement, improve, monitor and steer other teams & vendors) the overall governance & controls framework across all products, channels and services of Consumer bank. This person will ensure internal and pertinent local/global regulatory guidelines are implemented or reporting s are done by teams concerned in time and with the desired quality. As a gatekeeper for all regulations & controls, this person will ensure operational risk identification, periodic management awareness & management as well.Key Accountabilities, KPIs and Job Responsibilities:Following are the key deliverables/tracks for the role:

1. Act as the CBG Unit Operations Risk Manager, managing operational risks & events:

1. Enhance risk governance at CBG India by facilitating various Committees within the unit and providing due representation in governance committees across the bank.
2. Ensure timely implementation of operational risk policies, standards and guides
3. Develop and ensure timely implementation of unit specific operational risk policies, standards and procedures
4. Review and ensure approvals are obtained for deviations from corporate operational risk policies and standards
5. Co-ordinate audit and regulatory inspections
6. Ensure timely reporting of Ops risk events and the completeness and correctness reporting being done in accordance with Group s reporting and classification standards
7. Reviewing & providing advisory guidance on the appropriateness of risk mitigating measures/plans
8. Analyzing and reporting operational risk events, loss trends and root cause to CBG/ SU management and relevant risk and control committees.
9. Key Risk Indicators monitoring.

• Periodic review of the unit specific KRIs/ Common KRIs in consultation with BU/ SU Head.
• Analyse and monitor the KRI data and trends.
• Highlight KRI trends and issues/ exceptions to BU/ SU mgmt and relevant risk and control committees and forums

1. Risk and Control Self Assessment

• Identify/update the scope of RCSA to be completed for CBG India.
• Plan and implement the RCSA program across all areas within CBG
• Provide guidance on identifying and assessing inherent/net/residual risks and aligned internal controls
• Validate RCSA against actual risk event losses, KRI trends, audit and regulatory inspections

1. Governance of Ecosystem Partners

• Facilitate the Outsourcing Risk Review with the control teams including ISS, Operations, Technology, Audit, GPS, Risk, Legal and Compliance
• Facilitate the assessment process required for Outsourced Service Providers with the Ecosystem partners and the control teams

1. Product/ Process Risk reviews

• Facilitate NPA review and approval process for CBG products within the Country and Regional stakeholders
• Review of periodic Product releases
• Identification and running of theme based reviews of the processes from Controls perspective

1. Business Risk Management

• Identification of Legal and Compliance risks, mitigants and residual risks in co-ordination with the business & operations teams, and facilitate the process of risk acceptance.
• Co-ordinate with Legal and Compliance teams for necessary Regulatory compliance and communications. Represent CBG at the Country RGG.
• Facilitate the business and operations team in establishing the risk framework for CBG and ensuring timely closures.

1. Pro-active audits to ensure the best possible audit rating

• Liaise with the Audit team for establishing a risk based audit approach for CBG
• Co-ordinate with the audit team for assessments pertaining to CBG. Close monitoring & tracking on audit issues pertaining to CBG

• Business Continuity Management

• Ensure timely implementation of BCM policies and standards
• Ensure timely reporting/ escalation of incidents causing disruptions to the business
• Highlight key BCM issues to unit mgmt and track action plans to closure

1. Stakeholder & talent management

• Timely identification of resource requirements and onboarding + retention of selected team
• Manage & supervise team, maintaining team productivity and motivation levels
• Creating knowledge depth in the team by regular training & knowledge assessments, upskilling to aid in business continuity
• Constant compliance to laid down training & certification requirements

Maintaining professional & cordial working relationships with various business and support functionsExperience:

• Demonstrated track record in managing operational risk, governance & controls in retail banking
• Exposure to and familiarity with technology solutions for banking and of industry trends
• Intensive knowledge of Indian banking and regulatory guidelines
• Minimum 12 15 years experience in banking, operational risk management, business controls
• Experience of multi-tasking, managing multiple stakeholders and independently having CXO level interactions

Prior exposure to process writing, controls and governanceEducation / Preferred Qualifications:

• Bachelor s degree from a recognized university
• Post graduate qualifications are desirable but not necessary if suitably compensated by top notch exposure to above listed experience

Professional qualifications on projects and change management are desirable but not mandatory,

Keyskills :
operational risk managementroot causepersonal loansrisk managementrisk governanceunit operationsprocess writingoperational riskconsumer bankingapproval process