Team Manager - Customer Experience & Excellence

12.00 to 17.00 Years Gurugram 23 Oct, 2020

Job Location	Gurugram
Education	Not Mentioned
Salary	Not Disclosed
Industry	Education / Training
Functional Area	Sales / BD
EmploymentType	Full-time

Job Description

This role is a manager of manager role who can transform business operations as an entrepreneur work on new age automations transformations. Here is a snapshot of responsibility areas:

Business Delivery:

overall owner of business operations including but not limited to customer satisfaction, KPIs and business goals, operational improvement, productivity, efficiency and cost effectiveness
ensure execution and compliance of processes, best practices both, local as well as global
nurture relationships and interlocks within and outside CEE with stakeholders / customers
develop and pursue opportunities for new business, facilitate seamless transition
at all times, keep the team aligned to corporate vision, strategy, objectives and directives
act as level for escalation managemen

People Aspects:

Lead by example - be the role model
Communication and managing change
Proactive development of a performing team for the future
Coaching, mentoring, training, development and talent management
Overall management of resource life-cycle: hiring, induction, training, performance management , individual development, career progression, retention, talent management
Bilding nurturing transversal relationship across the organization to foster collaborative environment

About You

Experience in manageing multiple projects around IT automation
Strong Project Management Experience
Sound knowladge of automation tools technologies
Consulting mindset to identify transformation oppertunitied within process propose automation
Excellent customer service customer experience skills/ mindset
Excellent leadership interpersonal skills
Exemplary people and change management skills
Ability to build relationships with peer and management levels both with clients and the company management
Good time management, organizational and communication skills
Ability to work under pressure and deal with multiple tasks.
Proactive, self motivated
Problem solving skills.
Operational and Financial Excellence
Innovation Design thinking approach,

Keyskills :
slacustomer relationscoachingcustomer servicesalesnew agerole modelnew businessmusic makingproblem solvingtime managementdesign thinkingautomation toolschange managementtalent managementmanagement skillsproject managementinduction trainin

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Team Manager - Customer Experience & Excellence

Job Description

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