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Tech Support Engineer

6.00 to 10.00 Years   Gurugram   24 Apr, 2023
itForte Staffing Services Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaTechnical Support / HelpdeskGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Remote Tech Support Engineer Job ID IT JOBS#165 Location: Gurgaon, India Required Skills:Our client is a large Engineering Company with operations in several Malaysia, Singapore, Middle-East and African countries and with many global MNCs as its clients.The company plans to hire a Senior Desktop/Remote Tech Support Engineer for its offshore office in Gurgaon. The recruited candidate will be responsible for Installation and configuration of servers, desktops and network devices and for providing on-premises and remote support to business users located across several geographies.Key Responsibilities: - Install, configure and administer Windows Server 2003/2008/2012, Vista, Win 7/8/10 and Linux - Administration, monitoring, and troubleshooting of Local Area network (LAN) for optimal performance with minimum downtime. - Installing and troubleshooting SQL Server 2005/2008/2012. - Supporting Production, Development and Test environments to ensure 24x7 availability of information systems to business and the customers with optimal performance and robust security - Implementing security using Group Policy objects. - Software installation and troubleshooting related to MS-Office 2003/2007/2013, Outllok with patch, Trend Micro/McAfee Antivirus and Symantec Endpoint - Installation, configuration and troubleshooting of Branded & Assembled Desktop PCs, printers & scanners - Maintaining details of hardware assets with their Licenses, Warranty, AMC and configuration details - Ensuring incident ticket requests are closed on time and with high client satisfaction - Providing Level 1 support for Audio/Video Conference infrastructure - Troubleshooting Wi-fi, Internet and Intranet problems. - Periodic service review and monitoring of defined SLAs and follow up on outstanding incidents. - SSL certificate administration for Websites and internal services. - Analyzing and troubleshooting DDOS attack, SQL vulnerability, website hacking issues. - Performing routine preventive maintenance and backup functions viz. backup, restoration and file server maintenance. - Coordinating with the external vendors to ensure vendor level escalations are resolved within the agreed timeframe - Supporting remote users for routing desktop related issues - Conducting periodic Health Check of Server/SystemsKey Skills/Qualifications - 6+ years of experience in Windows system administration. Implementing, installing and troubleshooting of web servers, mail servers, DNS servers & database servers with similar offshore support center. - Expertise in Windows server 2003/2008, IIS, MS SQL Server, Microsoft Active Directory, DNS, DHCP, NT backup software administration, Symantec etc. - Proficiency in web Server Administration, Web Hosting Operations, Hosting control panels (Plesk and DNP), SSL installation and troubleshooting - Knowledge of installation/configuration of Hyper-V Cloud and Cluster Management will be a plus - Good understanding of Network and System Security - Experience on third party scheduling and monitoring tools will be a plus - Exposure to ITIL methodology for service management is preferable - Relevant certifications in Windows Administration, Networking (CISCO) and ITIL will be an advantageLocation: Gurgaon, IndiaJob Type: Permanent,

Keyskills :
troubleshootingnetworkinglanoperating systemsswitchesms sql serverlocal area networkms sqlms officent backupsql serverweb serverweb hostingfile serverweb serversgroup policy

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