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Technical Associate - Service Desk/Remote Support

2.00 to 5.00 Years   Gurugram   30 Dec, 2020
Headstrong
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Technical Associate L1 Service Desk

  • Level 1 support services. Must have experience in Technical/Service desk support
  • Customer service orientation
  • Ability to handle various tasks with little to no forewarning
  • Demonstrable ability to react quickly, lead and perform especially during critical/catastrophic events
  • Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
  • Document & add new issues/solutions to Knowledge Management Repository
  • Use of soft skills - Listen, Empathy, Courtesy etc.
  • Utilize professional techniques to retain & delight customers.
  • Provide quality service & resolve concerns efficiently & expertly
  • Above all, take full ownership of the Incident from Creation to Closure
Qualifications we seek in you! Minimum Qualifications Graduate in any streamFamiliar with ITIL and ITSM processes.Proven hands-on experience in Access ManagementAbility to multi-task, handle time and follow through with assignmentsShould be adherent to process defined workflowsGood experience in knowledge managementShould have understanding of below Technical Skills:
  • Basics of Networking
  • Win NT/2000
  • MS Office 2007, 2010
  • IE6 & IE8
  • Windows Operating - WinXP, Win7, Win 10
  • Microsoft Outlook 2007, 2010, 2016
  • Solving problems related to PC/Laptop/Handheld/Printers
Good to have Experience Good interpersonal skillsOutstanding analytical skills, ability to apply expertise to drive complex, technical and highly commercial solutions.Possess good verbal and written communication skills.Excellent customer facing skills that include conducting compelling technical briefing & demonstrations including issues, status reports and resolving impediments.,

Keyskills :
sqljavacustomer relationstroubleshootingdatabase administrationcustomer service orientationms officesoft skillspostingservice deskcustomer focus

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