Technical Specialist

Job Description

About the opportunityDepartment DescriptionThe Technology function provides IT services to the Fidelity International business, globally. These include the development and support of business applications that underpin our revenue, operational, investment, compliance, finance, legal, marketing and customer service functions. The broader organisation incorporates Infrastructure services that the firm relies on to operate on a day to day basis including data centre, networks, proximity services, security, voice, incident management and remediation. The Central team comprises systems development and support specialists that provide support to departments such as HR Services, Finance, Corporate Services, Legal and Compliance, Risk and Technology across various geographic locations. The services include Production Support of in-house developed application and vendor provided products, small scale enhancements and product.Purpose of your RoleThe position is for an experienced Technical Specialist in the Central Technology team and will primarily be focussed/responsible for leading Workday integration team along with Integration development based on various modules implemented in FIL including good knowledge of Core HR, Absence management, Benefits, Compensation, Recruitment, Performance and Talent management functions.Expertise/ Hands on experience on report development using report writer, calculated fields & Integration development using EIB, PICOF/PECI, cloud connect, DT and Workday Studio. Good knowledge of XSLT and XML.Also responsibilities will include analysis, design, build and help production implementation of Workday integrations, reports.The role requires the candidate to be able to carry out the following prime functions:

• Lead Workday integration team, work closely with Workday integration developers and manage day to day tasks along with integration deliveries.
• Analysis, design, build Workday Report & Integrations (custom reports, EIB,CC,Workday Studio,DT)
• Good knowledge of workday security and administration
• Work with support team for the resolution of Level 3 issues.
• Aware of bi-annual Workday version updates, changes & impact on Integrations & Solutionaise
• Communication and Reporting
• Continuous Improvements
• Flexible to work in India and UK hours

This demanding role would perfectly suit a dynamic individual looking to work in a fast paced environment to ensure the smooth running of business critical systems.Key Responsibilities

• Lead Workday integration team, work closely with Workday integration developers and manage day to day tasks along with integration deliveries.
• Workday Integration & Report requirements documentation, analysis, design, build & deployment
• Work with support team for the resolution of Level 3 issues.
• Aware of bi-annual Workday version updates, changes & impact on Integrations & provide solutions
• Good knowledge of workday security and administration
• Flexible to work in India and UK hours
• Perform regular knowledge sharing through documentation and training sessions to team members
• Interface with Technology/E-HR Services function to ensure that any production and emergency fixes are applied
• Perform technical analysis, solution design & provide related documentation
• Provide technical inputs and oversight on new initiatives and propose enhancements on existing systems
• Ensure the incident is communicated to the respective teams and HR areas promptly and provide regular progress updates
• Work with the strategic stream for HR Systems revamp and participate actively
• Can work fairly independently
• Work in close liaison with the India, UK & Asia Pac based HR Systems and Operations Team and standard operating procedures and governance model.

Experience and QualificationsTechnical SkillsEssential Skills:

• 7-9 years of overall IT experience with at least 4 years of experience in Workday Integrations & custom report development along with proven team leading experience.
• Expertise in Integration development using EIB, PICOF/PECI, cloud connect, DT and Workday Studio
• Expertise in various Workday Reports, calculated fields, XSLT, XML
• Good knowledge of workday security and administration
• Workday Integration/studio certified
• Exposure of workday version upgrade activities
• Good knowledge of MS Access & Excel
• Person should be open to work in UK shift
• Sound analytical & debugging skills.
• Excellent written and verbal communication skills
• Can work as part of the small team with fairly independent role
• Proven ability to work well under pressure and in a team environment
• Work experience in supporting web based application (ideally Software-as-a-Service)
• Experience of working with multi-cultural and geographically disparate teams
• Flexible and approachable team-worker

Behavioural

• Good analysis and problem resolution skills.
• Excellent communication, inter personal and presentation skills.
• Flexibility and adaptability to meet deadlines.
• Self-motivated and team player attributes.

About youAbout Fidelity InternationalFidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $611.4 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $471 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond. Data as at 30 September 2020. Read more at https://www.fidelityinternational.com/Applying to this Job Role: Please note you are only required to upload your CV/Resume to the application screen.,

Keyskills :
data centercustomer serviceenvironmenttroubleshootingms accesscentral banksasset managementslacustomer relationssolution designwindowsteam leadingit servicescore hrstandard operating procedures