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Technical Support Technician Senior

3.00 to 5.00 Years   Gurugram   27 Feb, 2023
Jacobs Engineering India
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryEngineering / Construction
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    *At Jacobs, we challenge what is currently accepted, so we can shape innovative and lasting solutions for tomorrow. If you re interested in a rewarding career working with the industry s best and most innovative engineers, then Jacobs is where you belong. We are looking for a driven and curious results-focused Global Support Service Technician to grow with our team.As a GSS Technician, you ll provide remote support for installation and configuration of the Operating system, software, applications and provision required access. Your team will work collaboratively to maximize customer satisfaction and the up time of the end user/customer in the production environment. This includes participating in training that s relates to the enterprise s applications and systems. Your exceptional customer service skills, paired with advanced technical knowledge will lead you to success in working/assisting with other teams in relation to operating within the established applications and systems within the organization. This will help alleviate time consuming tasks that are escalated from the Level 1 - Global Service Desks along with other groups.As a GSS Technician, you ll have the opportunity to:
    • Diagnose, troubleshoot, and resolve issues by communicating effectively to understand the nub of the problems
    • Should investigate the problems and recommend effective remedies for the prevention of problems
    • Provide closed looped contact with end-users to verify final solution and determine satisfaction level
    • Participate in training, always learning, developing and growing along with your team
    • Demonstrate a high standard of business and ethical conduct with end-users, vendors and employees
    • Follow workplace operating and environmental, health and safety procedures and guidelines.
    • Recognize the need for process improvement, and help your team effectively manage change
    • Encourage, maintain and develop a professional business relationship with customers by providing first-class service
    • Manage Service Requests effectively; ensuring information is captured in for future reference and analysis
    • Demonstrate hands-on knowledge on AD, Exchange Management Console, Citrix, VDI, MS Office, Office 365, Remote desktop tools, ServiceNow, Information Technology Service Management tools, and many others related software and hardware tools
    , *
    • Relevant tertiary and/or professional qualifications or equivalent experience with knowledge of IT Service Desk
    • Sound knowledge of ITIL Framework
    Ideally, you ll also have:
    • Bachelors degree / Diploma holder in a computer related field preferred

Keyskills :
service managementactive directoryms officeremote desktopoffice 365routersremote supportaccounts

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