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Techno-Functional Customer Success Manager

6.00 to 10.00 Years   Gurugram   17 Dec, 2020
SirionLabs
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

DescriptionAbout SirionLabs: SirionLabs - SaaS Product firm | is looking for people who simply put are driven to make a difference.SirionLabs is a growth stage company building breakthrough technology in Contract Lifecycle Management. We are hosted on AWS utilizing Aurora, Redshift, Lambda and are built on Java, C#, Golang, Angular, MongoDB and Postgres.We make data speak for itself by ingesting large volumes of machine data, support data and complex enterprise data sets. We rely on NLP (coreNLP), Neuralnets and Machine Learning technologies to improve operational efficiency and for predictive analysis.We are a team of high energy individuals who revel in a rapid-pace, agile product development environment. We aim to build path-breaking, context-aware products that solve meaningful and complex problems. In doing so, we hope to put Indian engineering on the world map. So, if these are the ideals that excite you, there is definitely a place for you at SirionLabs!Job Role: Techno-Functional Customer Success Manager Years of Experience required: 6-10 Years Work Location: Gurgaon We are looking for a Techno-Functional Customer Manager who can act as a trusted advisor to our existing and potential customers and drive the adoption of Sirion product and services. Duties:

  • The incumbent will work very closely with the customers and gather requirements to suggest product enhancements.
  • Coordinate with Engineering, Product teams for successful implementations.
  • Own the responsibility for customer enrolment. Be prepared for any questions related to the product offering
  • Serve as one of the primary contacts for the onboarding of new customers, the training of platform end users, as well as post-go-live support.
  • Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using the best product fit.
  • Work with internal cross-functional teams (product, sales, marketing, product marketing, support, etc.) to ensure customers issues/solutions are addressed
  • Review on-going product usage, account health, risk assessment, upsell/cross-sell, industry trends, customer trends, and competitor landscapes
  • Provide actionable insight to decision-makers to influence strategy and performance- Ability to effectively prioritize and execute tasks in a fast-paced environment-
  • Ensure high retention and renewal rate. - Act as a bridge between the company and the customer
, Requirements
  • A confident individual who is highly motivated and results-oriented
  • Experience in Customer Lifecycle Management
  • Ability to converse with senior customer stakeholders- Desire to work in a fast-paced, challenging environment
  • Excellent communications skills with the ability to manage challenging conversations professionally
  • Listening to customers, probing for business process pains and opportunities, to meet or exceed their expectations
  • Good presentation skills
  • Proven ability to influence others and lead customer engagements- Strong ownership, the bias for action, and willingness to role-up your sleeves- Comfortable in a growth stage environment with the ability to pivot quickly and wear multiple hats in a dynamic setting.
  • Technical Experience- Background in Technology companies
  • Performed work within the relevant technology realm in a project or Managed Service delivery capacity previously
  • Good experience in Program Management, like Scrum management
  • PMP certification is good to have

Keyskills :
business processrisk assessmentmachine learningproduct marketingprogram managementproduct developmentproduct knowledgeservice deliveryenterprise dataoperational efficiencytechno functional

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