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Traveler Service Associate

1.00 to 4.00 Years   Gurugram   02 Dec, 2022
Expedia
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryInternet / E-Commerce
Functional AreaTour / Travel Management
EmploymentTypeFull-time

Job Description

    Traveler Service AssociateWere looking for a talented customer advocate to join an elite team that will work with our top customers to resolve complex issues - so they can have the best travel experience imaginable! Youll communicate with our customers in whatever format they prefer, could be a phone call or a chat conversation, or maybe even an email. The ideal candidate will be cool under pressure and comfortable working in situations that at times can be highly stressful. If you excel at figuring out complex problems and enjoy finding resolutions to tough situations, this job could be for you!What youll do:Lead the resolution of issues from online (voice & chat) and offline (Service Requests) sources from start to finishDevelop and build a world class travel agent skill setDevelop and cultivate relationships with a broad network of co-workers, management, and partnersNavigate sophisticated technology and robust resources to determine solutions while staying in the drivers seat on managing customer expectationsProvide our travelers with best-in-class service that makes our customers want to come back and book travel with one of our travel brandsAdapt schedule as needed so customers dont have to wait long to connect with an agentAdapt to dynamic environment taking on special projects and other responsibilities to help the team succeedWho you are:2 years + experience in a contact centerMaster communicator, both verbal and written, who can unearth true customer needs and adapt style based on customer sentimentComfortable working with technology, including all Microsoft Office programsTaking Ownership: Owns Travelers Problems, action oriented, and takes control of the traveler interactionsDemonstrates a desire to Help: Listening intently to understand and fix travelers issue and following through until travelers problems have been resolvedAnticipate Traveler Needs: Use all resources to solve traveler problems and anticipate and react to traveler needsInspire Confidence: Ensure the traveler knows they will be helpedA strong Decision maker and take pride in being the expert on the jobHave a high school diploma; or equivalent related professional experienceMust be flexible with shifts and able to work in a 24*7 environment, and must be flexible with rotational weekly offsPositive & proactive attitude, and excellent attention to detailSolid understanding of GDS systems (Sabre/Amadeus)A high-level understanding of call center technologiesTravel knowledge: experience in the travel industry,

Keyskills :
deliverysalescompliancecustomer service

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