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Vacancies for Account Mgmt - Sr. Associate, Unified Account Management

1.00 to 6.00 Years   Gurugram   24 Apr, 2023
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Are you customer obsessed, smart and analytical, execution focused, hungry and passionate about e-commerce, and with a strong work ethic If yes, this opportunity will appeal to you. Amazon Seller Services India offers services to sellers to grow multi-channel commerce. See http://services.amazon.in for details of products and services in India. As Account Management associate, you will be part of Amazon marketplace team. To be successful in this role you should have superior communication, presentation and organizational skills. Operating in a fast-moving and sometimes ambiguous environment you will work autonomously taking control and responsibility for achieving the objectives of the role. This role provides opportunities to develop original ideas, approaches, and solutions in a competitive and ever changing business climate. Daily Activities Follow up with the sellers for the status of currently live suggestions (i.e. the latest suggestions) shared with them. If there are suggestions pending from the previous replenishment cycles which are not acted upon by the seller yet, those get ignored and only the latest suggestions are considered. Help sellers understand the importance and get well versed with different tools and programs available for them for catalog and contet creation, listing products, FBA, and drive adoption. Help sellers adopt into Fulfilled by Amazon (FBA). Drive sellers to upsell to other FBA channels depending on their lifecycle on Amazon. Improve and expand selection for sellers to drive discoverability of their products. Weekly Activities Doing a mid-week check on the status of suggestions/recommendations for his set of sellers-Troubleshoot issues/concerns that might prevent adoption into various programs and resolve those within the defined SLA. Partner with program teams to drive adoption of various programs for the sellers. -Assist sellers to review catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience -Provide weekly reporting on the improvement in key metrics and resolve roadblocks to drive speed. Monthly/Fortnightly Activities-Document processes & regularly update existing Sops-Think long term and provide suggestions/recommendations to simplify the process, improve seller experience and reduce manual intervention. Ad-Hoc Coordinating with the FBA team to increase the inventory limits for a particular seller if required Helping sellers with registration across FCs (APOB documents, NOCs, etc.),
    • 1+ years of sales experience
    • Bachelors degree
    • 2+ years of sales experience

Keyskills :
key metricscustomer experience

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