skillindiajobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

We are Hiring - Senior Manager

0.00 to 4.00 Years   Gurugram   10 Apr, 2023
Genpact India Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    SM, Call quality Coach The positions operate in a dynamic and deadline driven environment and are well suited to those with strong processing skills and a positive, can do attitude. The candidate must also be willing to work flexible and varying shifts through the year and also must react positively and effectively to needs of handling volume spikes (usually at quarter & Year ends)Responsibilities and Duties Conduct audits/Monitoring through all channels & Share quality feedbacks Conduct Process training & manage the training batch end to end Utilize effective presentation and facilitation skills including creative training techniques and accelerated learning techniques using a variety of training delivery modalities in a classroom/virtual environment Conduct group trainings and individual coaching and knowledge assessment to new and existing agents with the objective to ensure good process Knowledge Drive efficiency for Key SLAS In academy batches Focused approach on driving Customer experience Track compliance for the process Conduct Morning Huddles/Process Refreshers Ensure all necessary Reporting is done daily & timely Exceptional Time management skills Sound understanding of customer Service & NPS Should be able to handle pressure situations and willingness to learn Ability to Deep dive into our operational insights to identify opportunities, themes, and gaps to upskill team performance on Customer Experience Person with strong learning acumen Person who is willing to learn and motivate other to learn Someone who can make learning fun for employees Qualifications: Graduate or equivalent Should possess excellent verbal, written & interpersonal communication skills Must have excellent soft skills to create a good customer experience Strong computer knowledge & Microsoft Office skills/Presentation Skills Needs to be good at multitasking Should Possess good people management skills Prior experience as a Call quality Coach with Banking & Credit card Knowledge in an International Process & Should be flexible with the shift timings & week offs,

Keyskills :
financesalesltdmisaccountancysoft skillscall qualitycustomer focustime managementcustomer servicemicrosoft officeprocess training

APPLY NOW

We are Hiring - Senior Manager Related Jobs

© 2020 Skillindia All Rights Reserved