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We have requesting for Service Desk Management Application Tech Support Practitioner

3.00 to 10.00 Years   Gurugram   03 Feb, 2023
Accenture
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com
    • Project Role :Application Tech Support Practitioner
    • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
    • Management Level :8
    • Work Experience :8-10 years
    • Work location :Gurugram
    • Must Have Skills :
    • Good To Have Skills :
    • Job Requirements :
        • Key Responsibilities : a: Client relation management b: Operations management c: People and Performance management d: Transition management e: Budget and cost pyramid management f: Provide cross functional support
        • Technical Experience : a: Ensure client value creation b: Maintain good rapport with clients c: Participate in client meeting and client reviews d: Manage client communications including knowledge transfers e: Show case service desk capabilities to prospective clients f: Ten to fifteen years of experience g: Minimum five years of operations management experience in Service Desk domain supporting global customers h: Minimum three years of Client handling experience
        • Professional Attributes : a: Excellent verbal and written communication skills with email etiquette and customer service skills b: 24x7 Support, mostly night shifts and rotation is ONLY as per project requirement c: 5 days working per week d: Good people management skills and feedback giving skills
        • Educational Qualification : a: Bachelors degree
      • Additional Information : Flexibility to work on weekends and Indian holidays
    ,

Keyskills :
people management skillsservice deskclient meetingclient handlingemail etiquettecustomer servicepeople managementmanagement skills

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