We need Assistant Vice President - Service Delivery Lead

Job Description

*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. , People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.Inviting applications for the role of Assistant Vice President - Service Delivery LeadResponsibilities
• Lead a team of 100 - 150 associates spread across multiple delivery locations
• Accountable for overall service delivery irrespective of delivery location
• Ensure there is robust operational framework implemented across delivery locations to ensure all metrics are appropriately measured and published
• Manage relationships with all relevant stakeholders (internal and external) across different delivery locations
• Ensure service delivery is consistent and standardized across delivery locations
• Accountable for performance against financial parameters (service credits, earn backs etc.)
• Develop Continuous Improvement/Transformation roadmap to drive improvements within the process by engaging internal teams and customer teams
• Resource the projects which will deliver business impact
• Plan and allocate resources to ensure cost under control
• Responsible for driving and meeting the HR metrics in the team
• Prepare and educate team on the yearly goals and ensure there is governance to monitor the performance periodically
• Build robust management team
• Continually strive to reduce costs and increase productivity within their department.
Qualifications we seek in you Minimum qualifications
• Minimum Graduation
• Handled a dynamic group of Senior Managers/Managers
• Good understanding and experience in managing Transactional Procurement & Sourcing processes
• Working experience on any of the common ERPs (SAP, Ariba, Coupa etc.)
• Prior experience of working in offshore delivery environment leading sourcing activities with focus on driving savings for the clients. Prior experience of delivering committed/contractual savings would be added advantage
• Proven record of handling clients independently across EU, NA & APAC regions
• Proven record of ability to manage the HR aspects of managing a team (reward, motivate and retain talent)
• Proven record of orientation to continuous process improvements and familiarity with methodologies such as 6 Sigma, Lean etc.
• Exposure to new technology in S2P space (RPA, Machine Learning, High level Analytics etc.)
Preferred qualifications
• Any Supply Chain/ Procurement certification preferred
• Excellent knowledge of Procurement (Sourcing exposure would be additional benefit)
• Ability to effectively lead the team
• Excellent client interaction skills
• Excellent communications skills
• Problem solving & decision making ability
• Out of Box thinking
• Ability to work in challenging and demanding environment
• Comfortable leading Leadership discussions
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, client focus, and innovation. For,

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