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We need Process Associate - OTC

1.00 to 4.00 Years   Gurugram   31 Mar, 2023
Genpact India Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

    *With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we are calling all you rule-breakers We re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Come, transform with us.Inviting applications for the role of Process Developer for OTC Claims.We are looking for someone with extensive knowledge and understanding of entire OTC Claims. In this role, you will be expected to work on strict deadlines in a business environment. This role may require travelling to on-shore sites for Knowledge Transfer.This is a 100% work from office role. Candidate should be comfortable to work in US shifts.Manage the OTC Claims portfolio and maintain strong customer relations Respond to customer emails and phone calls related to payment / dispute status Determine if the disputes are valid and issue credit memos (If valid dispute) File Claim of payment in customer Portals if Disputes are invalid Review disputed reasons such as pricing, shortages, damages, rebates, co-ops and returns Obtain data from customers, freight forwarders and business units Obtain documentation to support Businesss position on invoices which are disputed and prepare necessary documentation to rebill customers Should be able to independently manage assigned targets for calls & aged AR claims Should be able to speak to the US based clients to discuss the input and resolve any queries for disputes Research any full open invoices which customers have disputed Support team priorities and initiatives and effectively manage workload Assist in SOP (Standard Operating Procedures) creation and updating Deliver the required data for audit purposesQualifications we seek in you Required B. Com Graduate or equivalent experience Prior work experience - 2 to 4 years Proficient in using the MS Office package especially with MS Excel (Minimum 1 year hands-on Experience), PowerPoint, Outlook Excellent communication & presentation skills Relevant OTC domain experience & minimum 6 months SAP experience is mandatory Preferred HighRadius knowledge preferred Candidates with prior voice experience (US) preferred Experience with international process transition would be added advantage Candidates with valid US Visa preferredWhat we offer Attractive salary and benefits such as Medical Aid, Retirement and risk benefits Work in a multicultural environment; Various trainings (technical & soft skills); Development opportunities in a growing multinational company;Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.,

Keyskills :
customer relationsinsurancequalitysalessapms office package

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