Application support executive opening for Ahmedabad location for Night shift.

Job Description

Dear Candidate,Greetings of the day!We are looking for Tech Support at Ahmedabad with E-Clinical Works (US Based IT Company)Kindly go through the above JD and company linkProfile :- Tech SupportDesignation: Software SpecialistDepartment: SupportReporting Structure: Team LeaderLocation :- AhmedabadCTC :- As per Industry normsExperience:- Fresher / Min 1+yrs (2 year bond for fresher)Gender :- Male/FemaleFacility :- Pick up and Drop (Once office starts) & CanteenWorking Time :- 6:00PM to 3:00AM / 7:00PM to 4:00AM (Night Shift)Working Days :- 5Days**CURRENTLY WORK FROM HOME**Job DescriptionKey Responsibilities & Accountabilities: Responsible for the following schedules/resolving customer cases and abide by the prescribed norms. Maintain the highest level of technical and process expertise, specific to the industry, client processes, applications/utilities and products. Maintain the highest level of soft-skills and telephone etiquettes. Handle cases/schedules and escalations appropriately. Share the technical expertise, soft-skills and telephone etiquettes with the team. Share latest technical/process related inputs with the team. He/She is supposed to maintain 100 % quality in terms of documenting the cases with the required information(complete and detailed documentation of the resolution and the root cause) Reporting to work on all the scheduled day and not taking an unplannedabsenteeism. Follows & Promote the company culture, its vision & values.Job Specifications Good understanding of Architecture. Good understanding of Servers (Application, Database & FTP). Good Networking Concepts. Knowledge of Linux, MySql, MsSql Servers. Good understanding of program languages (Java , Visual Basics).Shreya KulkarniIntact searchhidden_mobilehidden_email

Keyskills :
ddlapplication supporttechnical supportddlcproduction support