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| Job Location | Kalyan, Navi Mumbai, Thane, Mumbai City |
| Education | Not Mentioned |
| Salary | Rs 1.0 - 2.5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Customer Service (International),Customer Service (Domestic) |
| EmploymentType | Full-time |
Job DescriptionPosition- CRM (Customer Service)Job Title-Customer Relationship Manager - Customer Relations TeamVertical / Department- Call Centre / Customer Support/ Customer Relations TeamLocation- Mumbai- VashiReports to-Team Leader Customer Support RepresentativeLevel- Entry LevelLevel/Grade- V AType of position:- Full-timeExperience :-1) Fresher- 12500/- Per month2) 6 Months Exp. - 14500/- Per month3) 1Yr Exp.- 17500/- Per monthAge Criteria- 22 -32 yrsGeneral Description of the JobThe job involves1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs3. Understanding multiple products and processes4. Influencing customers to buy or retain product or service by following a prepared script to give product reference informationRole & Responsibilities1. Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call accordance with IL standards.2. Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.3. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency4. Ability to understand and handle irate customers5. Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications6. Ability to achieve stretched targets and able to manage the organization standards7. Maintain Superior quality service by following organization standardsEducation Requirements/ Skills1. Any Graduate / MBA2. 0-3 years of relevant experience of domestic/international BPO3. Strong interpersonal, problem-solving skills and verbal and written communication skills4. Strong computer knowledge and technical skills
Keyskills :
communicationctibpocustomer relationstechnical skillsentry levelcommunication skillsproblem solvingformstelecommunicationswritten communicationcall center developmentcustomer supportcall center