Executive L4

4.00 to 9.00 Years Kochi, Mumbai City, Delhi 21 Jun, 2022

Job Location	Kochi, Mumbai City, Delhi
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT - Software
Functional Area	General / Other Software
EmploymentType	Full-time

Job Description

Role : Voice & Accent /Coach / Communications Trainer Responsible for delivering and evaluating soft skills training across all of HRSS in order to equip learners to fulfil job functions within defined KPIs. Observe, measure, and monitor learners and provide Coaching & Feedback and supervision during OJT Evolution Responsible for self skilling & certification during periods of un activity (classroom) Develop non classroom communication and training materials for eg handouts etc Coordinate New Hire, Progression & Enhancement Training activity Assess HRSS participants at random to evaluate communication abilities. Identifies basic to intermediate development opportunities for new agents Perform other related duties and assignments as required and as assigned by supervisor or manager Prepare TNI for bottom quartile across all HRSS towers. Create MIS dashboards. Conduct / Participates in calibration exercise for quality improvement,

Keyskills :
soft skills trainingsoft skillsquality improvementmistnihrssbasictrainingcoachinglearnersmaterialsevolutionevaluationsupervisioncalibrationcommunicationAccent Neutralization

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