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Process Specialist

0.00 to 1.00 Years   Mangalore   04 Mar, 2024
Infosys Limited
Job LocationMangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    The Quality Specialist shall be responsible for Service Delivery Quality in the areas assigned.Perform activities delegated as per Service Quality PlanIdentify metrics to be tracked for the processes, Report the Table F performance on monthly basisPerform root cause identification of process failures and implementation of corrective/preventive actionsIdentify and check key controls for all process in QMS related to engagementUnderstanding Process of Transaction Monitoring, Validation of Sampling Plan on Qtr. basis, Random audit of TM process on key controls like %age audit, Sampling method adherenceDrive project identification and closuresProactive Risk identification & mitigationAssessment of Various standards and requirements on regular basisReporting and Data Management around the process performanceComfortable to work in shifts (5:30 PM to 2:30 AM)Should be comfortable for Work from Office.,

Keyskills :
sapslacustomer relationsqualityreportingcertified tips trainerenvironmental impact assessmentroot causedata managementservice qualityservice deliveryrisk identificationtransaction monitoringqmsriskrootmetricssamplingclosures

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