Senior Executive Trainer

Job Description

JobDescription1.JOBDETAILS:PositionTitle:ExecutiveTrainingReportsto:Manager-Training(Functional)Department:TrainingDivision:RegionJobCode:Prepared / Revised on:2.JOBPURPOSE:To ensure quality customer service by imparting skill based operational training and adherence of standards byfollowing SOPs.3.JOBDIMENSIONS:FinancialData&NumberofStaffSupervised:OperatingBudget/Revenues:DirectReports:Total: 04.KEYACCOUNTABILITIES:DescriptionPerformanceIndicatorsTraining&Development- Conducting Inductions, Line Training and CDP sessions for Team Members and Managers- Strengthening Restaurant Team- Improving the levels of Pizza making at the make line area- Re-enforcement of 30 minutes or free service guarantee- Strengthening Training Ace structure- Manager Performance Index- Organising FPM in the Region- New product Rollout- Sharing monthly training reportCustomerService- Training modules - roll out and implementation- WOW- KKM- Behavioural Training sessions for frontlines- Further integrating CSI and work on issues to improve thescore- Further integrating Customer concerns and work on top 3 issues- Compliance of Hearty Host for Guest Delight - 100% compliance- 100% compliance Managers and Team MembersVisitsandAudits- Conducting Audits Training- Training audits scores- New Product Development- Support Department RatingsProjects- New Project - 100% compliance- 100% compliance5.JOBCONTEXT:6.COMMUNICATIONS&WORKINGRELATIONSHIPS:Internal:. Team Operations. Corporate Training. Commissary. Regional HR. Regional ITExternal:. Customers. External bodies for training rooms7.QUALIFICATIONS,EXPERIENCE,&SKILLS:. Qualification Graduate/Diploma in Training/Hotel Management. Experience 2-4 yrs. of quality experience in the field of Operations/ Skill based Training ,

Keyskills :
senior managementcompliancepizzalldpcontent creationadherencebehavioural trainingtrainingconductingperformanceoperationscustomer serviceaceintegrationcsicoachingrestaurantstrengtheningpagpcdp