CIB_WPO_Transaction Processing Manager

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com .Wholesale Payments OverviewWorlds largest wholesale payments network Treasury Services, Merchant Services, Trade and Commercial Card.Clients make payments anywhere in the world, in any currency using any method of payment.Complete suite of products and services (Payments, Liquidity, Trade and Finance) with real-time insights and expert client advice.Payment solutions that cover the full spectrum of treasury and payment services, enhancing ability to manage cost, complexity and risk.Within Treasury services, Cash Operations delivers cash management, liquidity and escrow services. These allow clients to execute local and cross-border payments, as well as manage their working capital effectively.The candidate will be part of the Cash Operations Change Management (CTB) Team that drives Operations Change Management and Strategic Initiatives at country and regional levels. For this role, the candidate is responsible for the growth of the e-Commerce business by enhancing customer experience, and managing customer fulfilment, technology and infrastructural plans working in partnership with business stakeholders and functional partners. The role is set in a fast-paced, digitally-centric environment, requiring the individual to oversee implementation of e-commerce projects from start to finish. The candidate must be able to manage multiple projects as well as be an energetic, collaborative and results-oriented team leader who is technologically savvy with good business acumen.ResponsibilitiesResponsible for supporting regional Change-The-Bank (CTB) management in managing initiatives focusing on e-Commerce and High Growth Tech segment.Lead the collaboration with cross-functional team on e-Commerce related activitiesWork with stakeholders in implementing e-Commerce strategic and tactical programsManage and review e-Commerce operations and processesLeverage latest technology and market trends to optimize operations processImplement new technologies to support long term business growthOversee fulfilment activities against established procedures and service level agreementEnsure all operation procedures are in compliance with industry and legal regulatory rules and guidelines both locally and globallyBuild exceptional relationship with business partners and stakeholders to drive business agendaEnsure sufficient internal controls and procedures to minimize risk able to drive the risks and controls agenda including working with local operations managers on external and internal audits/regulatory reviews/inspectionsPresentation of business updates to Senior LOB ExecutivesQualifications

• University/Bacholers/Masters Degree with at least 5-8 years Operations/Technology and/or Product experience with good understanding in eCommerce, FinTech or Payment Innovation. Prior experience working in these fields are preferred.
• Full understanding of Treasury Services business, operations and technology strategy
• Technologically savvy. Good knowledge in Data Analytics/Data Visualization and/or Intelligent Automation on prior portfolios coverage will be an added advantage

Excellent written & oral communication skills in EnglishWillingness to take ownership and accountability to deliver business goals execution to achieve specific desired resultsProven ability to use appropriate methods and a flexible interpersonal style to motivate and build a cohesive team for achieving local, regional and global goals and objectivesProven ability to identify opportunities and promptly initiate action and escalate potential risks to minimize lossStrong commitment to providing high standards of quality client serviceAdaptability in maintaining standards and adjusting effectively to operate within new work structures, processes or requirementsEffective time management skills to meet strict deadlines and team objectivesAbility to effectively address and manage conflictAbility to communicate pro-actively and openly with internal and external business partners to executive levelProven ability to implement and manage change across direct units as well as remote unitsStrong Risks and Controls mindset. Proven track record in handling audits and regulatory requirementsStrong team player and be able to work with functional partners/stakeholders to deliver results.,

Keyskills :
deliveryservice levelmerchant servicesmachinerycash operationstreasury servicessmall businessinternal controlsprintingfinancial servicescash managementinvestment bankingyarndyeing