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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Quality (QA-QC) |
| EmploymentType | Full-time |
- Design Quality evaluation for Outsourced Contact Centre Partner- Ensure all SLA & KPIs are delivered.- Drive Outlier Management at OSCC partner end- Coach Internal & Partner QA teams.- Drive Process Improvement basis customers feedback across the group stakeholders.- Run Process/KPI/Business Improvement ProjectsRoles & Responsibilities :- Manage day-to-day Qualitative activities at Outsourced Partner & the organisation.- Prepare KPI dashboards for all service channels.- Deliver Superlative service & Customer response across channel (Chat/Social/Email/Call)- Work closely with Training, CS Operations & Business Operations Teams for process implementation.,
Keyskills :
process improvementcomplianceframeworkquality assurancekpidesigntest casesbusinessautomationslakpi dashboardstrainingbusiness operations