Senior Manager, FMO Transformation

Job Description

The role is responsible for leading inception and driving delivery of Transformation initiatives for Financial Markets Operation (FMO) in partnership with business and technology stakeholders to meet productivity and efficiency, control and client experience goals.BusinessDiscovery and lining up work (LuW) on new initiatives:

• Lead discovery and inception phase of the initiative - take new ideas and business problems from initiation through to prioritisation including business case building, planning across delivery squads and defining trade off decisions to move into execution.
• Lead review on thematic and data-driven opportunities facilitating discovery and analysis across global cross-functional teams to identify and recommend operational process improvements.
• Collaborate with technology, industry and external fintech capabilities to pre-empt disruptive forces and lead experiments with new technologies that may accelerate benefit delivery or offer differentiated capability.
• Create and encourage innovation culture across operations and help to structure team experiments where required.
• Apply data analysis techniques to quantify opportunities and define scorecard aligned key success metrics and targets, agree key milestones and define the quarterly targets against the deliverables.
• Lead LuW across delivery squads, clearly articulate the outcome and user stories onto the relevant backlogs and coordinate defining the capacity and trade-offs needed to take to prioritisation via the FM delivery governance.

Delivering initiatives:

• For the assigned initiatives, create roadmap for implementation, organise delivery in coordination with business and technology teams.
• Co-ordinate with cross functional teams to gather requirements, facilitate analysis and workshops to build backlog of epics and user stories.
• Manage and groom the backlog, evaluate and help prioritise incremental opportunities that bring maximum value to the business.
• Tack progress on initiative against the success metrics and targets defined, communicate progress to stakeholders.
• Resolve impediments to make initiative progress, identify risks or issues which may impact the delivery and proactively escalate identified impediments and help required through the relevant FM governance forum.
• Where assigned, manage initiative budget - including resource allocation, forecasting initial estimation, tracking actuals and understanding variances.

Risk Management

• Review new processes and procedures resulting from initiative delivery against the Bank s Operational Risk Framework.
• Work with global Risk and Compliance teams to ensure adherence to the Bank s Risk framework, in identification, assessment, mitigation, control and monitoring of risk.
• Identify and monitor all risks and issues related to initiatives delivery and ensure resolution. Proactively report risks and issues identified to stakeholders and provide timely and regular updates.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the projects and initiatives to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Regional & Country Heads
• FM Functional Heads
• FM Operations
• FM Front Office
• FM Change
• FM Technology
• Support Functions (e.g. Risk, Compliance, Legal)

Other Responsibilities

• Define acceptance criteria on new enhancements, participate in product demos, provide feedback to business and technology teams on improvements.
• Develop test plans, test strategy and user stories. Supports testing of new or enhanced applications and/or systems and provides guidance to junior team members on complex testing tasks.
• Train Business users on new or enhanced applications and/or systems of higher complexity. Serves as point of contact or subject matter expert for the business users.
• Ensure process and procedures implemented from the new initiatives are clearly document and where required the Operation Instructions are reflected with the relevant changes.

Our Ideal CandidateQualifications:

• 8+ experience in business analysis, leading and driving change initiatives across multiple processes, locations and stakeholder groups.
• 2+ years of working experience in Scrum/Agile methodologies. Having done Scrum Alliance certification will be an added advantage.
• Experience in developing strategies and solutions of high business value. Being able to identify, recommend operational process improvements and get solutions lined up for delivery.
• Good understanding of Financial Markets products such as FX Cash, ALM, Derivatives Securities, Custody and Funds is necessary.
• Experience in Financial Markets front-office and back-office operational processes primarily covering post trade lifecycle events for FM products.
• Experience in process documentation, integrating and analysing data sets, workshop facilitation, business requirements gathering, gap analysis, solution design and supporting testing and delivery phase.

Skills:

• Organised, independent and a self-starter, should demonstrate leadership to drive forward the initiative goals and be able to influence stakeholders and other junior colleagues.
• Strong prioritization and analytical skills to manage backlog for the squad.Confident and skilled at identifying and navigating through roadblocks and impediments on backlog delivery.
• Keen awareness of technology changes in Financial Markets, open-mindedness and motivated to take on change and challenges.
• Strong analytics skills (Excel, VBA), good presentation skills (PowerPoint) and familiarity with other project management tools for planning and reporting (JIRA, Confluence, Visio etc.).
• Good communication skills and stakeholder management (Fluent proficiency in English language (written and spoken); clear and concise communications).
• Knowledge on design thinking frameworks, building user stories and mapping customer journeys will be an added advantage.

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Keyskills :
financegap analysismisuser storiessalesbusiness caseenvironmental impact assessmentltdback officetest strategyaccountancydata analysisfront office