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TeleCalling Manager

5.00 to 10.00 Years   Mumbai City   28 Jun, 2023
Talent Corner HR Services Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 3.5 - 5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaOthers
EmploymentTypeFull-time

Job Description

    Hiring for one of our clients located in Mumbai.Job Position: Telecalling ManagerJob Location: B-102/103, First floor Kotia Nirman, New Link Road, Andheri (West) Mumbai-400053-he Telemarketing Manager will lead and oversee the Telemarketing division in the selling of products to a list of qualified prospects.Supervisory Responsibilities:Hires and trains telemarketers.Oversees the daily workflow and scheduling of telemarketing staff.Conducts performance evaluations that are timely and constructive.Handles discipline and termination of employees in accordance with company policy.Duties/Responsibilities:Collaborates with Sales Managers to establish sales goals and to develop scripts for use by the telemarketing team.Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices.Measures team performance; communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas.Prepares and presents weekly and monthly sales reports to Director of Marketing and Sales.Resolves customer complaints and grievances.Performs other related duties as assigned.Required Skills/Abilities:Excellent verbal and written communication skills.Excellent sales and customer service skills.Excellent interpersonal and negotiation skills.Strong supervisory and leadership skills with a proven ability to motivate and manage a team.Excellent organizational skills and attention to detail.Proficient with Microsoft Office Suite or related software to prepare reports and measure performance.

Keyskills :
bpocall

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