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Workforce Administration Sr. Analyst (Level 10, 11, 12, 13)

4.00 to 7.00 Years   Mumbai City   24 May, 2021
Samaira HR Solutions
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 2.0 - 5 Lakh/Yr
IndustryIT - Software
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

Dear Candidate,Greetings of the day!We are Hiring forWorkforce Administration Sr. Analyst (Level 10, 11, 12, 13)Responsible for repeatable, predictable and measurable operations which includes but is not limited to thefollowing:

  • In-depth understanding of HRO processes supported by Accenture Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.
  • Drive Operational Excellence within Team and support OE Focal. Liaise with Operational Excellence Team as required.
  • Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.
  • Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client.
  • Escalate issues and seek advice when faced with complex issues/problems.
  • Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically.
  • Liaise with BCM Team and Local IT on Testing.
  • Creates a logical plan, realistic estimates and schedule for an activity or project segment.
  • Ensures progress, issues and agreements are properly documented and acted upon.
  • Assist Team with performing Root Cause Analysis on issues faced and suggest appropriate corrective and preventive actions.
  • Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required.
  • Participates in various Internal or Client initiatives related to Process.
  • Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date.
  • Actively participate in all process related business meeting in-person or virtually through conference calls.
  • Liaise with Accenture Local IT to escalate Technology issues being faced by the Team.
  • Participate in and/or support during Client visits.
  • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
  • Must read, understand and analyze client process as per the business rules. Should become a People relations process expert within first 4 months.
  • Work collaboratively with all internal & Third party stakeholders to achieve Business goals.
PROCESSES
  • On-boarding,
  • People Movement,
  • Benefits Administration
Relationships:
  • Reports to: Specialist
  • Supervises: Level 11 to 13 & Contractors
JOB REQUIREMENTSEducation Equivalent
  • Minimum Graduate
Experience At least 5 years of HR Experience Employee Workforce administration experience a plus Oracle Experience a plus HR Domain certification would be a plus Strong MS Office and Excel skills Proficient with Operational Excellence Practices A minimum of 2 years of prior people management experience.Knowledge/Skills Requirements: Good organizational & prioritisation skills. Analytical and problem-solving skills. Multi-cultural awareness. Passion for customer service. Team player. Results & detail-oriented Focus on high data accuracy. Quality driven in communications and all system transactions. Ability to deal with customer complaints in a professional and friendly manner and escalatewhere appropriate Good written and verbal skills.Strong English language communication skillsExcellent Customer Service skillsCore Competencies Professional Qualities Good oral and written communication skills Ability to identify and effectively use resources Excellent customer service skills Operational Excellence skillsRegards,HR Team

Keyskills :
oraclestatisticsworkforce adminstrationadministrationhrodata accuracyoperationalworkforce

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