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Front Office Executive

5.00 to 10.00 Years   Muzaffarpur   05 Jan, 2023
Bhaskar Rao T Hiring For Rao Food Restaurant
Job LocationMuzaffarpur
EducationNot Mentioned
SalaryRs 3.0 - 7 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaFront Office / Guest RelationsFront Office / Receptionist
EmploymentTypeFull-time

Job Description

    Job descriptionSet up accurate accounts for each guest according to their requirements Enter Marriott Rewards information Ensure rates match market codes, document exceptions Secure payment prior to issuing room key, verify/adjust billing Compile and review daily reports/logs/contingency lists Complete cashier and closing reports Supply guests with directions and property information Accommodate guest requests, contacting appropriate staff if necessary Follow up to ensure requests have been met Process all payment types, vouchers, paid-outs, and charges Balance and drop receipts Count and secure bank at beginning and end of shift Obtain manual authorizations and follow all Accounting procedures Notify Loss Prevention/Security of any guest reports of theft Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette Ensure adherence to quality standards Enter and locate information using computers/POS systems Stand, sit, or walk for an extended period of time.

Keyskills :
hotel administrationguest service managementoffice assistancetelephone handlingguest recoveryguest relationslodgingdata entryreceptionist activities

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