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Customer Care Executive- Work From Home- Person with Disability/PWD

0.00 to 4.00 Years   Nagpur   24 May, 2024
Jio Platforms Limited
Job LocationNagpur
EducationNot Mentioned
SalaryRs 1.0 - 2.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Care ExecutiveCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    Designation / Position Customer Care Executive- Work From Home- Person with Disability/PWD/Differently Abled/Specially Abled/Locomotor/Handicapped/Orthopedic Disability/Dwarfism/ Physically Challenged/Physically Impaired onlyJob Description1. Manage all customer interactions as rostered within parameters2. Demonstrate ownership on calls when contacted by customer3. Respond to all customers in appropriate tone and language4. Offer a solution-based approach for all customer interactions5. Educate the customer at every given possible opportunity6. Ensure updating of product, system, process and policy knowledge7. Adhere to rostered timing, scheduled shifts and activities8. Capture customer details and data relevant to the call or service9. Resolve customer queries within agreed timelines10. Manage outbound campaigns as per business requirement11. Increase, develop and retain customer base through relationship building and service12. Follow all contact centre policies, procedures, code of conduct and legislative requirementsMandatory keyskills:
    • Good English Comprehension skills,
    • Person with Disability/PWD/Differently Abled/Specially Abled/Locomotor/Handicapped/Orthopedic Disability/Dwarfism/ Physically Challenged/Physically Impaired only,
    • Basic computer knowledge, Hindi/English
    • Work Experience 6 months experience preferred in BPO/ Customer Service Voice
    CTC 1 Lac to 1.52 LacsJob Location(s) Only for Maharashtra - WFHIndustry Type Telecom / ISPFunctional Area ITES, BPO, KPO, LPO, Customer Service, OperationsQualification 10 2 / Graduation degree in any disciplineJob responses on (email id ) Shraddha9 PatilShraddha9.Patil@ril.com

Keyskills :
customer serviceoutboundvoice processbpolocomotive

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