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Senior Customer Support Associate Tech Support

1.00 to 6.00 Years   Navi Mumbai+2Thane, Mumbai City   13 Sep, 2022
EQUINOX LIFECYCLE MARKETING PRIVATE LIMITED
Job LocationNavi Mumbai+2Thane, Mumbai City
EducationNot Mentioned
SalaryRs 1.0 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Technical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Hi,Greetings from Equinox Agents!Position: Sr. Customer Support AssociateChat and Email Process-Tech Support* Office Time: Rotational Shift* Rotational Week Off*Role and Responsibilities:
    • Independently analyse and review customers questions and give accurate information and correct answers.
    • Serve as the primary point of contact for all customers.
    • Respond to a variety of inquiries as quickly and accurately as possible.
    • Stay in communication with each customer until youve resolved his or her issue.
    • Take the extra mile to engage with customers.
    • Must be able to efficiently interact with other departments to provide first contact resolution.
    • Escalate issues to the next level of Customer Support when appropriate.
    • Adhere to all confidentiality and compliance regulations.
    • Consistently achieving all SLAs set by the clients with strict adherence to process guidelines & timelines.
    • Must ensure prompt, courteous, and accurate responses sent to customers.
    • Solving process related queries, handling problematic customers, and handling grievances.
    • Achieve individual goals and objectives by using troubleshooting and analytical skills.
    • Setting a workplace code of conduct, behaving in an ethical manner, and treating colleagues with respect
    Please Note: Laptop or PC mandate.Benefits:1.WiFi & Electricity Reimbursement 2.VariablesLocation : Rabale, Navi MumbaiIf you are interested kindly give us a call on hidden_mobile or revert to this Email ID hidden_email with attached updated resume.Regards,Janhavi NaikHR Executivehidden_mobileEquinox Agentshttps://equinoxagents.com/

Keyskills :
customer serviceinternational bponon voice process

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