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Application Support Engineer / Technical Support- React JS OR ASP.NET/ C

1.00 to 3.00 Years   Noida   05 Jan, 2023
TeamPlus Staffing Solution Pvtltd
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Must Have Skills: Experience with any/both combination programming languages: React JS OR ASP.NET/ C# Good knowledge of JavaScript, HTML, CSS. Good understanding of databases Debugging / Log Analyzing and Correlating with Product functionality and Configurations. Fluency with Web-based applications. Strong communication, interpersonal and analytical skills. Experience on Agile tools like Azure DevOps/Jira. Judgment and decision making, excellent planning, organizing & time management skills. Excellent written and verbal communication skills are required to follow through and report status to customers and internalThe Role: We are looking for a strong Software Support Engineers as part of the TechnicalSupport team to provide support to our technology platforms which include scalable backend applications. You will be required to develop a deep business, product and technology understanding, work with cross-functional teams to debug and resolve technical issues and manage applications. Responsible for quickly assessing the issues and provide resolutions. Perform analysis of customer reported issues related to User Interface, Database or API. Provide support and work in conjunction with peers within the Technology Team. Assist in off-hour production emergencies. Coordinate with various teams and raise tickets for all issues, analyze root cause and assist in the efficient resolution of all production processes. Deep involvement in Customer Go-Live issues, enhancements and UAT. Help and resolve incidents and problem tickets over within defined SLAs.Essential Duties and Responsibilities:Work with the customer to troubleshoot and resolve complex software issues, replicating customer environments and network problems as needed. Identify and improve existing documentations and processes Document issues and collaborate with Engineering (if needed) to provide solutions. Manage critical customer issues and facilitate communication between customers, Product, and Engineering teams. Develop and maintain technical expertise in assigned areas of product functionality and apply that expertise efficiently to help customers Review support cases for technical and troubleshooting accuracy Replicate issues (inhouse) and provide solutions and RCAs within stipulated time Make effective use of communication channels such as email, calls and other electronic methods to interact optimally with customers Serve as the customer advocate for timely resolution of issues and for problem reproduction and escalation. Participate in new product development, customer training, and other support- related activities. Help customers realize and maximize the value of their subscription.Joining Immediate Joiner or within 15 Days,

Keyskills :
sqlunixlinuxsql servertroubleshootingnew product developmentsoftware supportsupport engineersproduct developmentcommunication skills

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