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Job Description

Workplace Services Technical ArchitectNTT DATA Services is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently recruiting for the role of a Technical Architect for Workplace Services to join our Infrastructure, Cloud and Security Services - Global Solution Design Team. The Workplace Services Technical Architect is a functional thought leader within the service areas of the domain contributing to the large scale sales and pre-sales engagements, overall practice maturity, enabling the usage of emerging technologies and innovative solutions, also contributing to new capability development and continuous organizational transformation. Role Description The Workplace Services Technical Architect creates, influences, oversees, and enhances the managed services solutions for NTT DATA Services large scale/enterprise client pursuits.The Workplace Services Technical Architect follows the strategic direction for new capability development, adoption and current offering enhancement, will develop and own collateral, tools and methodologies required to sell, solution and deliver new capabilities for the Workplace Services offering.The Workplace Services Technical Architect will be part of the Global Solution Design Center and will:
• Support NTT DATA Services business development efforts by collaborating and providing the required inputs into new opportunities to enable the solutioning and accurate incorporation of NTT DATA Services Workplace Services offerings and capabilities;
• Work with solution design team members and sales to establish accurate costing and pricing techniques;
• Ensure that new client solutions are architected and designed in an optimum way to achieve the expected levels of functionality and quality;
• Promote existing and new capabilities about the Workplace Services offerings to internal groups, partners and clients;
• Build opportunity level cost models and supports benchmarking efforts against market pricing, positioning strategy and partner strategy;
• Keep abreast of new technologies and products emerging in the Workplace Services area.
• Refine the definition and validation of new features leading to new solution development, including understanding of what a Client complete solution comprises of, its ecosystem, partner dependencies, and use cases, as required;
• Facilitate and coordinate collaborative dialog with sales, pre-sales and delivery teams, to provide consolidated input for relevant corporate stakeholders as they relate to new capabilities and repeatable solutions;
• Explore and enable automated sales and solutioning methodologies for new and existing capabilities and service offerings.
Required Skills General
• 8+ years demonstrated gradual experience in IT Outsourcing and Managed Services delivery, solutioning/pre-sales, sales, product management or a corporate leadership role in managed services or consulting, with Bachelors Degree, or equivalent;
• In-depth experience in creating and managing the creation of infrastructure outsourcing solutions and cost models;
• Technical thought leadership, organizational agility and ability to communicate affectively within a global team;
• Exhibited maturity in conducting business and developing deep relationships with key partners;
• Excellent verbal/written communication skills;
• Strong analytical and problem-solving skills;
• Ability to organize and prioritize work flows, multiple tasks and work independently
• Experience with end user services product portfolio structures and pricing models;
Technical and Technology
• Proven end user services domain and technical expertise in the following areas: Service Desk, Field Services, Endpoint management (including mobility and BYOD), messaging and collaboration, desktop engineering (including VDI, cloud VDI and Application Virtualization) and asset lifecycle management services;
• In depth knowledge of services support models and related interdependencies in support of a managed infrastructure ecosystem;
• Strategic thinker with technical background or related experience who is able to blend technology and business strategy to develop compelling Workplace Services solutions;
• Expert understanding of the impacts of emerging business and technology trends as they relate to End User services and their implications for potential clients;
• Extensive industry knowledge in the creating and packaging various IT services offerings, large multi-year support services for managed infrastructure services;
• Must be ITIL Foundation Certified. ITIL Intermediate Service Strategy or Service Design represents an advantage;
• Ability to take contractual transition and transformational requirements and include in final solution and contract.
• Industry recognized technical certification(s) in one or more end user services area and OEM is highly recommended (e.g. Help Desk Institute, VMWare, Citrix, Microsoft etc.).
Collaboration and Communication
• Detail, execution oriented focus with an ability to zoom out when required to see the big picture;
• Ability to work across engineering, delivery and sales functions and sell ideas and solutions both internally and externally;
• Exceptional communication skills and presence verbal, written and visual. Effective communication ability spanning operations, engineering to VP and occasionally C-level personnel internally and externally;
• Exhibited maturity in conducting business and developing deep relationships with key partners;
• Illustrated ability to work on unstructured problems, in unstructured environments leading to successful delivery of organizations objectives;
• Experience coordinating/leading solution architecture teams and/or coordinating large pursuits is preferred;
• Ability to conceptualize and translate complex ideas into simple terms.
Job Segment: Pre-Sales, Developer, Solution Architect, Help Desk, Information Technology, Sales, Technology ,

Keyskills :
data servicesproblem solvingmarket pricingcost modelsuse casessolution designit outsourcing