apply now Messaging Services Specialist Advisor

Job Description

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a [[Messaging Services Specialist Advisor ]] to join our team in [[Noida]], [[Uttar Pradesh]], [[India]].8 to 12yr overall expereince working in IT industry Atleast 3yr to 6yr of hands on experience in mobility MDM L3 team supporting on tools like Airwatch-Workspace ONE/ Intune / XenMobile, MaaS360, GOOD, BES etc. Expert knowledge in troubleshooting all device platforms (iOS and Android, BlackBerry) with multiple applications. Provide Enterprise Mobility Management (EMM) administration support for End Users utilizing the EMM Portal Meet and manage service agreements with end users through selected ITSM within MDM L3 level agreements. Create or Edit EMM Documentation as needed, such as: Mobile device enrollment guides, Help-Desk FAQs and KB Articles. Create, submit and provide various EMM reports periodically (Monthly or as needed), such as: Device related reports, User related reports and Policies related reports. Support Mobility MDM issues like severity 1 with Server Failure / widespread inability to access server or total loss of functionality & severity 2: Server Problems / Issues affecting some users, involving loss of a specific function Provide support in MEM, MAM, MCM Administration Mobile Email, Application, Content Management administration & EMM Policy Management Support our mobility customers by utilizing the EMM console for Changes, Enhancements and Reporting Provide MDM technical guidance regarding technology and proposed upgrades to current and future equipment for customers. Knowledge supporting end users using the following Mobile Device Management Products: Supporting mobility MDM customer environments on 24x7x365 basis. Provide technical guidance regarding technology and Mobility MDM proposed upgrades to current and future equipment for customers. Strong customer service skills; interfaces with customers, end users, partners and associatesDesired Skills: MDM Tools: AirWatch / Workspace ONE, Intune, XenMobile, BlackBerry UEM, MobileIron, MaaS360 Hands on expereince on Mobile Platform: iOS, Android, Mac OS, Win 10Minimum Requirements: Good documentation skills Good verbal and written skills. Capable of effective communication Customer/Client facing skills Familiarly and theoretical knowledge of ITIL processes, preferred certification in ITIL foundation course.Minimum Education: Graduation Engineering degree Minimum Certifications or Professional Credentials: Desirable Certifications in - MDM Tools Airwatch-Workspace ONE/ Intune / XenMobile or MCSE / Microsoft Exchange Server certifications About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Job Segment: Help Desk, Information Technology, Consulting, Technology ,

Keyskills :
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