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BPO Supervisor

2.00 to 6.00 Years   Noida   04 May, 2023
NTT Global Delivery Services Limited
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    Title: BPO Supervisor (Grade 08) Job Details:
    • Leads the frontline team in the achievement of project milestones and team goals
    • To oversee the day-to-day activities of a group of employees
    • Coaches, motivates and guides team members
    • Utilizes best practice processes around work assignments, Project management and quality of output while maximizing overall team s performance
    • To improve efficiency, quality and services of ongoing projects/processes
    • Monitor s performance of team and reports results/issues to leadership
    • Regularly review the work of team members and provide constant feedback
    • Ensures team is meeting or exceeding contractual and service level obligations to customers
    • Interacts with customers and internal departments to resolve issues
    • Ensures accurate and timely processing of transactions to meet and exceed customer SLA
    • Adhere to all appropriate and agreed standardized processes and procedures
    • Acting as the Subject Matter Expert for the team
    • Conducting & leading the training programs based on business needs
    • Attending team meetings and customer calls to gather feedback and updates
    Job Requirements & eligibility Criteria:
    • 5+ Years of experience in Banking BPO is preferred
    • University degree or equivalent 3+ years of formal studies preferably an Accounting or Commerce Graduates
    • Minimum of 2+ years of Team handling is a Mandatory
    • Excellent understanding or an SME of KYC/AML/CDD experience
    • Excellent people management and interpersonal Skills
    • Excellent Oral & Communication skills
    • Ability to work scheduled shifts from Monday-Friday 02:00 PM to 12:00 AM
    • Ability to communicate (oral/written) effectively in English to exchange information with our client.
    Job Segment: Manager, Project Manager, Management, Technology ,

Keyskills :
bpotraining programsproject managementteam handlingfinancial justificationservice levelmanagement

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