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Call Quality Analyst

1.00 to 3.00 Years   Noida   02 Mar, 2024
Job LocationNoida
EducationNot Mentioned
SalaryRs 3.5 - 4.5 Lakh/Yr
IndustryEducation / Training
Functional AreaQuality (QA-QC)
EmploymentTypeFull-time

Job Description

    1.Perform call audits according to defined parameters and standards and monitoring formats and provide data to management.2. Monitor performance of call responses and provide actionable data to internal stakeholders.3. Coordinate and facilitate quality sessions, provide feedback to process owners and assist in process improvement.4.Analyse, prepare and present date in measurable format to track progress.interested ones can share their resume on e-mail id or whatsapphidden_emailhidden_mobile

Keyskills :
exceldata managementmicrosoft

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