Capability Development Communications Expert

Job Description

Our Customer Experience (CX) organization is the primary interface with communication service providers. The CX organization has a comprehensive global presence and is active in approximately 120 countries. Its organizational structure ensures that our customers benefit from dedicated management attention and from our teams deep understanding of local markets. This approach enables Nokia to maintain strong customer relationships. Customer Experience is also responsible for project delivery, ensuring strong alignment between our customer-facing sales and delivery teams in each account. The main purpose of the role is as the communications expert, ensuring our stakeholders are kept up to date and can access our content through various channels including through our web pages. In addition, this role will interface internally and externally for proctoring. This role will be important as we develop our training offerings in 2022 and beyond. The successful candidate will be expected to contribute to the overall development and success of our programs with their ideas and expertise in Capability Development. Job Responsibilities & Competencies: Job Responsibilities:
• Communicate program concept and content, offerings, value, expectations, results
• Create program web pages offering intuitive navigation, rich content, highest user friendliness and convenience
• Illustrate/visualize the learning path which links aspired certification, preparation courses, material, test exams and final exams
• Define and implement administration and tracking platform (for registration, learning paths, progress monitoring, success control)
• Extract certification data (progress vs targets, quality, feedback, ) on various levels and report to management
• Monitor exam achievements, analyze patterns and trigger improvement
• Reach out to individuals and management to motivate and increase participation/completion rates
• Define exam concept (levels, granularity and topic breakdown, duration, # of questions, practicalities)
• Select and engage with external proctoring and badge companies
• Implement certification and recognition process with selected external companies
• Collect exam questions and feed into provided tools (e.g. via defined data interfaces)
• Ensure execution of exams in selected format (virtual, f2f), including sharing of results with Nokia
• Control and maintain quality of exam process (KPIs and tracking)
• Align with content creation teams (portfolio + selling skills) and program manager
• The role will rarely require travel, but the candidate would be on occasion required to work flexible hours due to the global operation of the CX CaDe team
Skills & Competencies:
• Interpersonal Skills: Self-motivated, have an ability to work comfortably in a group setting and to build personal networks quickly, have integrity in every aspect of his/her work and dealings with others, be flexible and welcoming towards change, have the ability to multi-task and meet tight deadlines
• People Skills: A suitable candidate for this position will also have an ability to establish and maintain strong and effective relationships and partnerships
• Analytical Skillset: Capable of identifying aspects of a problem, understanding why a problem exists, and finding viable solutions
• Innovation mindset: Comes up with useful ideas that are new, better or unique; introduces new, modern and innovative ways of looking at problems; creates ideas, tries them out and puts them into practice
• Communication Skills: Excellent communication & presentation skills required to engage with stakeholders at different levels across the organization
• Market insights: High-level business trends, technological directions
• Technical skills: High-level understanding of BG portfolio and business priorities
• Experience with CoDe / CaDe / training / enabling / learning design
• Proficiency in modern/innovative learning design and technology (Scorm, knowledge retention etc)
• Knowledge of a Learning Management System
• Experience in sales or sales support functions, to create targeted, valuable training for sales is desirable
Qualifications & Experience: Typically requires 10+ years extensive relevant experience and/or a graduate / postgraduate equivalent degree.The candidate should have had several years of exposure to training or learning solutions, or alternatively worked in internal or external communications, marketing, product management, sales or pre-sales.Job Grade: 9 (depending on the individually agreed scope of responsibilities)Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people s lives and help to overcome some of the world s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.Additional Information,

Keyskills :
sales supportweb pagespresentation skillsproduct managementcontent creationproject delivery