Case Handling Technical Lead

2.00 to 5.00 Years Noida 07 Mar, 2022

Nokia Solutions and Networks India Pvt Ltd

Job Location	Noida
Education	Not Mentioned
Salary	Not Disclosed
Industry	Telecom / ISP
Functional Area	General / Other Software
EmploymentType	Full-time

Job Description

Act as escalation contact for emergency/crisis on a time sharing basis
Driving remotely the on-site support for Type Acceptance tests and critical emergency situations Management of all customer project activities during realization and early market introduction phase.

Case handling technical Lead for Core Products:
CSCF, HSS, UDM and CSD
Solution lead interfacing with PMT, CTs, Care and local GS teams to get the solution deliverables done on time with right quality.
Technical support architect providing technical solutions for complex field problems.
Making sure to handle the TQs, FRs for all IMS, TAS & Register customer projects world-wide.
- Act as single point of contact (SPOC) between Care and R&D for the projects
- Take care of New Technology Introduction activities and its deliverable for Core
product / Solution (planning, implementation and follow-up of pilots and trial activities)
- Act as technical mentor for enabling the CS team for problem solving, diagnosis, preventive actions

Keyskills :
javaenvironmentsql serversqlcustomer relationsproblem solvingservice providersemergency situationstechnology leadership

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Case Handling Technical Lead

Job Description

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