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Customer Service/Customer Support

0.00 to 4.00 Years   Noida   04 Mar, 2024
Dhwani Astro
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Dhwani Astro is seeking an enthusiastic and dedicated Customer Service/Customer Support intern to join our growing team. As an intern, you will have the opportunity to gain valuable hands-on experience in a fast-paced and dynamic work environment.Key Responsibilities Provide exceptional customer service by promptly responding to customer inquiries and resolving issues via phone, email, and chat. Assist customers with product information, pricing, and order processing, ensuring a seamless buying experience. Maintain accurate customer records by updating information in our CRM system and tracking customer interactions. Collaborate with cross-functional teams to address customer needs, escalating complex issues when necessary. Conduct customer satisfaction surveys to gather feedback and identify areas of improvement for our products and services. Generate reports and analyze data using MS Excel and MS-Office to identify trends and patterns, supporting management. decision-making. Continuously enhance product knowledge and stay updated on industry trends to effectively address customer concerns and provide relevant recommendations.If you are a proactive problem-solver with excellent communication skills and a passion for delivering exceptional customer service, join our team at Dhwani Astro and embark on a rewarding career journey!About Company: Dhwani Astro is a leading astrology website that offers personalized horoscopes, predictions, and remedies for its users. Our mission is to help people achieve their life goals and empower them to make informed decisions,

Keyskills :
Customer ServiceCustomer SupportEmail SupportOrder ProcessingData AnalysisMS ExcelMS OfficeProduct KnowledgePhone SupportChat SupportProduct InformationCRM SystemCustomer Interaction TrackingCrossfunctional CollaborationCustomer Satisfaction

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