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Customer Success Manager

3.00 to 5.00 Years   Noida   14 Nov, 2023
Credgenics
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryInternet / E-Commerce
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Credgenics is Indias leading SaaS-based debt collection platform. Our platform helps Banks, Non-banking finance companies, FinTechs and ARCs worldwide to digitize and automate their collections processes, helping them improve recovery rates, decrease time to collect, and increase the efficiency of their collection spends.What youll be doing: Own the client journey from onboarding to adoption. Retain and grow revenue on the existing book of business, manage customer life cycle, contract renewals, increase footprint within the business, forecast and reduce churn. Understand the customers business needs to ensure customer satisfaction and encourage continued long-term relationship and help identify opportunities where Credgenics offerings fit their ongoing business strategy. Achieve month on month cross selling and upselling targets. Deliver and measure the ROI for each account. Manage the product implementation in terms of milestones with resource and program tracking. while managing risks and escalations. Track the engagement metrics and lead the account reviews seeking feedback and providing support at every touchpoint for optimum value delivery. Collaborate with internal stakeholders across operations, sales, engineering, and product to ensure all queries are addressed in a timely manner.What were looking for: B. Tech/ MBA from a premier College or University. Having experience in the range of 3 - 5 years. Strong sales acumen and ability to deliver targets. Proven track record of establishing themselves as a strategic advisor to clients. Self-starter who can own ongoing customer success for large, medium, and small customers. Exceptional ownership and ability to navigate challenges. Adept at working cross-functionally to deliver results. Strategic thinker with the ability to decode technical solutions for a non-technical clientele. Analytical and process-oriented with good knowledge of value drivers in recurring revenue business models,

Keyskills :
sales acumenanalyticalcustomer successstrategic advisorcrossfunctional collaborationtechnical solutions

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