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Customer Support Associate International

0.00 to 1.00 Years   Noida   06 Apr, 2023
THE CAREER NEXT Hiring For Teleperformance
Job LocationNoida
EducationNot Mentioned
SalaryRs 2.0 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Job Title: Customer Support ExecutiveJob Type: Full-timeJob Location: [Noida, Gurgaon]Process: Inbound, Outbound, TelesalesJob Summary:As a Customer Support Executive, you will be responsible for delivering exceptional customer service to our clients. You will be responsible for managing customer inquiries, complaints, and technical support issues via phone, email, and chat. You will also be responsible for resolving customer issues, escalating complex problems to the appropriate team, and ensuring customer satisfaction.Key Responsibilities:
    • Responding to customer inquiries and requests via phone, email, and chat in a professional and timely manner
    • Troubleshooting and resolving customer technical support issues
    • Managing customer complaints and escalating complex issues to the appropriate team
    • Providing customers with information on products and services
    • Processing customer orders, refunds, and exchanges
    • Documenting customer interactions and maintaining accurate customer records
    • Collaborating with other teams to ensure customer issues are resolved in a timely manner
    • Identifying and reporting common customer issues to management
    • Providing feedback to management on ways to improve customer service processes
    Requirements:
    • Excellent communication and customer service skills
    • Ability to multitask and manage time effectively
    • Strong problem-solving skills and ability to think creatively
    • Ability to work in a fast-paced and dynamic environment
    • Ability to work independently and in a team environment
    • High school diploma or equivalent; college degree preferred
    • Fresher, 1-2 years of customer service experience preferred
    To Apply:Please submit your resume and cover letter to [hidden_email, hidden_mobile]. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Keyskills :
leadershipinternational voice processtechnical skillscross-sellinternational bpolanguage profeciency

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