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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | Customer Care Executive |
| EmploymentType | Full-time |
Role : Technical Security Care EngineerRelevant Work Ex : 7 to 9 Yrs.Customer service experience preferably in an Global Operations centre environment. Ticketing system knowledge.Ability to work days, evenings, and weekends as required; 24x7 support in On-Call Rota Basis.Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.Analytical thinker willing to think outside the box to resolve customer impacting situations on first contact; understand customer pain.Ability to work with Operations and Engineering on the priority of issues in order to resolve the most urgent customer impacting issues first.Aptitude and desire to learn advanced Network Security services. Creative, flexible thinker who is willing to take initiative and share alternative solutions with peers and management.Ability to thrive in a fast paced, multi-cultural, customer-oriented environment. MS Office proficiency.Technical Skills:Strong and Practical knowledge and hands-on experience on Linux/Unix OS is desirable. (Must have working Knowledge / Certification)Strong and practical knowledge in JBOSS, Weblogic, Oracle database, MariaDB, Cassandra, Kubernetes Apache and NGINXAbility to handle outages and provide preliminary and final root cause analysisHands on and In-depth troubleshooting skills to analyze complex issues related to software, network, database, hardware failure, configuration and integrationPossesses a solid understanding of systematic troubleshooting, as well as having the capabilities to identify software and hardware issues in a timely manner with minimal supervisionPractical experience with at least one of the scripting languages: Python, bash, PerlStrong technical and subject matter expertise in at least three or more of the following security specialties:Firewall: Juniper, Cisco, Palo Alto, Checkpoint, Fortinet VPN - IPSEC ,SSL, CiscoDNS / DHCP & DDOS : Infoblox & RADWARE, Palo AltoUnified Thread Management (UTM) SIEM/SIM products AAA services.,
Keyskills :
customer supportcustomer relationsdeliverysaleswarrantyroot cause analysissubject matter expertisems officeroot causeoracle databasenetwork security