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Desktop Support Engineer

1.00 to 5.00 Years   Noida   24 Apr, 2024
Ubique Systems
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    JD- L1 Engineer Resource Resolve all the calls escalated by the L1. Provide a detailed RCA analysis for all the critical calls with resolution details. To close all the repeat call analyses and provide permanent solutions (Problem management) Build site-specific knowledgebase and SOP documentations for the processes . Ensure all the critical/non-critical devices are covered with the relevant Security compliance norm as per WNS security guidelines. Ensure all the asset inventory is up to date as per WNS Asset policy. To update relevant documents whenever a change is observed, followed by the Change control process. Participation in EIT/InfoSec audit-related sample & data capturing Good communication skills (in English) with internal & external clients.,

Keyskills :
Problem managementSecurity complianceCommunication skillsRCA analysisKnowledgebaseSOP documentationAsset inventory management

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