GSS MN S Services Solution Lead

Job Description

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams. The purpose of the Service Solution Management is to optimize cost and maximize effectiveness and efficiency in winning new customer contracts. Professional tendering is required to ensure cost-effective solutions for Nokia, perform risk analysis, consolidate & manage service deliverables from different business and service units. As part of our team, you will be:
1. E2E Solution responsible for developing customer/opportunity specific solutions and costing
Update services bid directive by assigning services team based on RFQ requirement and capability of the resources Initiates Service Kick off meeting along with RSSM keeping BM and TSL in the loop Interfaces with Regional Service Solution Manager (RSSM), Service Product Managers (Regional, GSS In-house PdMs, NI CBS) Responsible for defining optimized E2E Services Solution and costing (high level scope, target cost, strategy, etc.) Support CT to create win strategy and pricing recommendations for Sales opportunities Responsible for Services scoping & costing including BOQ consolidation, SoC, Service Summaries, Service Solution Descriptions, etc as per RFQ requirement Consolidate service offer scope cost, solution sign off. Provide in pricing template file with costing details in customer format, service related risks, assumptions & mittigation plan Support CBT/CT to Create and implement overall Service strategy Key member for all service solution reviews Discussions & monthly Interlock with relevant stakeholders (e.g. Market Head, HoS, COMs, SSMs) during solution development Responsible for challenge the services solution and optimization of the offered services solution Ensure synergies across Service Business Units and technical solutions. Prepares service solution / implementation conceptUpdate sales package and As-sold base cost coordinationEnsure the concept of Smart Tendering during bids. Knowedge sharing with colleagues Extensive knowledge of the different Service BUs & preferrebly would have worken in one of the services BU. Responsible to create region specific cost benchmark data for review purposes.Support CBT/CT with value based selling guidelines and strong value argumentation for the proposed solution Responsible for service deliverables for must-win & complex cases. Ideally should work as a SSL for these cases. Competence evaluation of the team & developing the CoDe plan for the team accordingly.Your skills and experienceYou have the following skills/traits1) Team Player 2) Good communication skills (oral & written) - Business Fluent English is must. Other languages would be a plus 3) Good Interpersonal skills 4) MS office skills in advanced level (Excel, PowerPoint, Word) 5) Telecommunication Market Insight 6) Flexibility and willingness to accept any extra work to complete task on time 7) Telecommunication product and solution knowledge 8) Openness for new situation and changes 9) Presentation skills 10) People management skills (virtual team) 11) Customer Business understanding 12) Software Business Understanding 13) Project Management 14) Bid managemet expereince for global business 15) Sales Negotiation 16) Sales Presentation 17) APMP & / PMP 18) Field Expereince required,

Keyskills :
environmentreportingtroubleshootinguatunixvoice of the customervalue based sellingpeople management skillsms officerisk analysis