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Helpdesk Associate

3.00 to 6.00 Years   Noida   11 Nov, 2022
NTT Global Delivery Services Limited
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareNetwork / System Administration
EmploymentTypeFull-time

Job Description

    General Duties and Responsibilities: In these roles, you will be responsible for:
    • Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
    • Record, Update and Escalate Support issues to the next level promptly.
    • Support all IT onboarding activities for end-users
    • Work with our internal IT Teams on system testing, integration, and maintenance.
    • Engage in discovering new IT business tools to support our business users and our internal IT Team.
    • Seek, Suggest, Evaluate and implement process and technology improvements.
    • Willing to learn & grow in other IT Business areas
    Requirements for this role include:
    • Excellent English written and verbal communication skills.
    • Exceptional customer service skills.
    • Great Team player
    • Great communication skills, comfortable working with various stakeholders
    • Strong troubleshooting skills, bug finding, and resolution
    • Ability to work independently within a diverse global team
    • IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)
    Preferences: - Optional (nice-to-haves)
    • Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and Do
    • ITIL foundation certified Flexible Willing to work in a Rotational 24*7
    • Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00 PM EST).
    • The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on a weekend basis business requirements.
    ,

Keyskills :
it service deskservice deskgoogle suitesystem testingbusiness tools

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