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Hiring Customer Service Associate_US Healthcare Voice

0.00 to 3.00 Years   Noida   03 Feb, 2024
NTT DATA INFORMATION PROCESSING SERVICES PRIVATE LIMITED
Job LocationNoida
EducationNot Mentioned
SalaryRs 3.0 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

    Roles and Responsibilities
    • Ensures assigned calls are worked towards resolution.
    • Follows the basic rules as provided on the SOP.
    • Develops foundational understanding of broader interdependencies across various processes.
    • Assists in resolution of outstanding issues from previous transactions.
    • Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing timeline as per contract.
    Requirements for this role include:
    • University degree or equivalent that required 3 years of formal studies.
    • Good Verbal and Written communication skills.
    • 0-1years of relevant experience in handling customer queries via calls.
    • 1year of experience in MS Excel. Flexible with shift timings. Flexible to work from office.
    Job Location: Oxygen Business Park, Sector 144, NoidaTransport: Both ways cabNote : Interview will be conducted face face at NTT DATA Office Noida

Keyskills :
customerservicesupportcoomsexcellentfollowcaller

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