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Hiring for PMO

5.00 to 10.00 Years   Noida   16 Mar, 2022
Sopra Group
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSBU Head / CEO / DirectorSales / BD
EmploymentTypeFull-time

Job Description

    • Minimum 5+ years of PMO experience in IT support service and project management.
    • Good understanding of support processes - SLA (service level agreement) and knowledge of any ITSM tool.
    • Understanding of ITIL process
    • Very good working knowledge of MS Excel, PowerPoint, and word.
    • Ready to work in multiple shifts.
    • Good oral and written English skills.
    • Able to develop and lay down processes and procedures for the team.
    • Having awareness of the billing process. Able to prepare monthly billing by examining the timesheet.
    • Able to monitor the progress and audit the deliverables of the project.
    • Able to drive continuous improvement in project deliveries and individual/team performance by analyzing the tickets resolved by the support team.
    • Able to prepare and present KPI pack to customer - Monthly and weekly.
    • Proactive in auditing the tickets and escalation to SDM for the non-compliances.
    • Proactively identify and mitigate risks & issues (including escalations).
    • Run frequent KT sessions for the team to remind them of the process.
    • Run daily meetings with the team on the open tickets and remind them of the non-compliances.
    • Resource planning. Obtain the teams availability in advance and make it available in the resource-planning sheet.
    • Creating and maintaining project artifacts to SharePoint. Run the weekly meeting to get the status of the documentation from the team and prepare the dashboard.
    • Work with the team to initiate the onboarding process. Including, KT on the existing process, tools (ITSM tools, share point, etc.), and getting production access to make them enable.
    • Work with the team to resolve the infrastructure or any other blocking issue.
    Desired Skills & Experience
    • Minimum 5+ years of PMO experience in IT support service and project management.
    • Good understanding of support processes - SLA (service level agreement) and knowledge of any ITSM tool.
    • Understanding of ITIL process
    • Very good working knowledge of MS Excel, PowerPoint, and word.
    • Ready to work in multiple shifts.
    • Good oral and written English skills.
    • Able to develop and lay down processes and procedures for the team.
    • Having awareness of the billing process. Able to prepare monthly billing by examining the timesheet.
    • Able to monitor the progress and audit the deliverables of the project.
    • Able to drive continuous improvement in project deliveries and individual/team performance by analyzing the tickets resolved by the support team.
    • Able to prepare and present KPI pack to customer - Monthly and weekly.
    • Proactive in auditing the tickets and escalation to SDM for the non-compliances.
    • Proactively identify and mitigate risks & issues (including escalations).
    • Run frequent KT sessions for the team to remind them of the process.
    • Run daily meetings with the team on the open tickets and remind them of the non-compliances.
    • Resource planning. Obtain the teams availability in advance and make it available in the resource-planning sheet.
    • Creating and maintaining project artifacts to SharePoint. Run the weekly meeting to get the status of the documentation from the team and prepare the dashboard.
    • Work with the team to initiate the onboarding process. Including, KT on the existing process, tools (ITSM tools, share point, etc.), and getting production access to make them enable.
    • Work with the team to resolve the infrastructure or any other blocking issue.
    ,

Keyskills :
sharepointit supportpowerpointartifactsauditingonboardingcontinuous improvement

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