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Hiring Freshers - AR Follow up - NTT DATA - Noida - Work from Office

Fresher   Noida   16 Mar, 2024
NTT DATA INFORMATION PROCESSING SERVICES PRIVATE LIMITED
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Job description*Dear Candidates,Greeting from NTT DATA, We are happy to take your profile for a wonderful career with NTT DATA.Experience:FresherShift:US Shift (Night Shift)Work Location:Noida, sector 144Mode of Interview:Online Video Call Interview (Virtual Interview)Mode of Work:Work from OfficePositions General Duties and TasksJob responsibility:
    • Ensures assigned calls are worked towards resolution.
    • Follows the basic rules as provided on the SOP.
    • Develops foundational understanding of broader interdependencies across various processes.
    • Assists in resolution of outstanding issues from previous transactions.
    • Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing timeline as per contract.
    Requirements for this role include:
    • Ability to work regularly scheduled shifts from Monday-Friday (US Shifts)
    • Should be a Graduate.
    • 1 year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
    • 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
    • 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.
    *** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

Keyskills :
voicecustomer servicecallingar follow upsemi voicecustomer carebpocommunication skillsoutbound calling

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