Immediate require Wealth Management - Domain Trainee

Job Description

*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we are calling you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.Inviting applications for the role of Management/ Domain Trainee in Wealth and Banking teamIn this role, you will lead the continuous improvement process on Quality related metrics for the assigned set of moderators/team, by first & foremost being an in-house specialist of the process & policies, conducting a variety of Quality Assurance tasks which include transaction review, random audits, provide coaching & feedback to agents, engage in Calibrations, Root Cause Exercise & contribute their assigned part on action plans. You will be responsible for process execution and documentation. Process execution would entail working on tasks, which are mostly well defined and routine. As part of the operations team, your contribution would also come in the form of sharing knowledge and best practices which you follow so that both you and the team gain from each other.You should be Detail oriented and have demonstrated delivery of high-quality output with strong focus on fulfilling customer needs and requirementsYou should be able to manage change with the ability to adjust to changes in systems & processes readily and are Resilient i.e., able to handle pressure from a variety of factors and situations.ResponsibilitiesAs part of the Wealth and Banking team, you will be responsible for
• Ability & willingness to review and moderate the platform (periodically) on the base of policies, processes, and guidelines. Provide actions & reasons for each decision/transaction. Review and investigate transactions for violation of policies and guidelines.
• Review/Audit moderator s transactions (action & reasons) to provide expert opinion on whether the transaction is in compliance with policies & process
• Conduct coaching & feedback for moderators. Help moderators improve their quality performance
• Engage in appeals process with moderators, team leaders & client stakeholders
• Ensure self-expertise of the subject matter (process updates, policies, Quality Team s Standard Operating Procedure)
• Indulge in nurturing new hires & tenured bottom performers, via additional audits & actions to provide the hyper care required to improve quality performance
• Contribute towards the process of define, update, innovate the quality frameworks to meet client expectations and raising the bar, continuously on Quality.
• Implementation and effective usage of different Quality Check Tools, best practices, and procedures.
• Contribute towards overall process improvement ideas, insights, and projects to enhance process s key performance indicators & value adds
• Accountable for performance standards for the assigned set of moderator s Quality Performance benchmarks & continuous improvement in a weekly/monthly manner
• Responsible to partner & contribute on classroom training delivery with respective team leader or training specialists. Also engage in refresher training as per training need identifications & action plans for continuous improvement
• Executing pre-defined tasks with minimum supervision
• Execute data transactions and complete the assigned routine tasks within specified time frames and meeting the agreed accuracy levels
• Adherence to defined performance level parameters (productivity, quality etc.)
• Sharing best practices and process ideas
• Identifies problems through audits or customer feedback.
Qualifications we seek in youMinimum qualifications
• Education: B. Com /Graduate in Commerce, Business or Finance
• Education P.G.: N.A.
• Professional Qualification: N.A.
• Experience- Working knowledge of superannuation products and administration
Preferred skills
• Knowledge of Super and Investments administration
• Good analytical skills
• Good analytical and problem-solving skills
• Proficient in written and verbal English communication skills.
• Proficient knowledge of MS Office skills including MS Excel
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.,

Keyskills :
bankingaccountancyroot causequality checkoffice skillscustomer focusproblem solvingquality assuranceanalytical skillstraining deliveryprocess improvementcontinuous improvement